Hi @SaraPalmer. Have you copied both the universal code as well as the inline code? We have an article that gives some directions to insert the codes through different website builders. If you have done so and they are both correct, you will need to reach out to your webmaster as we cannot provide support once the code is inserted on a webpage.
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Hello @SaraPalmer ,
If you've already set it up in your account, you can typically find it pretty easily by going into your Campaigns page, and narrowing by Campaigns > Email Automations. If further narrowing is needed, typically most people have their welcome emails titled as such for easy searching.
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