Hello @Gildingstudio ,
Does the issue still occur on Firefox after clearing your cache, exiting, and re-opening the program? Does it occur in private mode? Are you able to download the PDF version of your email on other browsers, such as Safari, Chrome, or Edge?
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Sorry, I know. I get a lot of agents though checking in and asking the same things when It usually just comes down to the browser in the end. All is good now, thanks again for your time.
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