Hello @ChristyMayRE ,   It looks like you've posted in our Product Ideas board, however your post isn't feedback-related. Please post general support inquiries to our Questions & Discussions board, under the Resources tab. I'll be moving your post to the appropriate board. For more info on the purpose of the Product Ideas board, please see this page.    Additionally, please do not post potentially sensitive contact and account details in our public forum. Please see our Community Guidelines if you need further insight on what you should and shouldn't post in the Community.   Regarding your account, the Community profile you're replying from is for an actively paid account, and nothing is on the account indicating it will be closed. If the email you received is a legitimate one from us, check the email address / username referred to, as it's most likely referring to an old, expired trial or cancelled account from awhile ago, that you had your email address associated with. ... View more