About Zoe_H

Zoe_H · ‎01-29-2022

Hello @BurgSimpson, Thank you for reaching out to the Community! Please follow the steps listed in this article here on importing contact tags through a file. If these steps are being followed and you are still experiencing an issue with matching tags to the correct contact, please provide us with more information. Thanks!

Zoe_H · ‎01-29-2022

Hello @AndrewC2585, Thank you for reaching out to the Community! To see your all active contacts and contacts not on a list. Please change the two drop down menus on your Contacts screen to show All Subscribed and Not on any list. Thanks!

Zoe_H · ‎01-29-2022

Hello @DanA10, Thank you for reaching out to the Community! We don't have an option to put your search results in date order for campaigns, but you can sort by Last Modified or by Date Created using the drop down menus on the left hand side of your screen. Thanks!

Zoe_H · ‎01-29-2022

Hello @user4014520, If you are looking to automatically resend your email to non-openers, please take a look at this helpful article here. Thanks!

Zoe_H · ‎01-23-2022

Hello @EmilyK0829, Thank you for reaching out to the Community! To see how to connect social media and buttons to your website, please contact Website Support here. Thank you!

Zoe_H · ‎01-23-2022

Hello @DarylM2, Thank you for reaching out to the Community! At this time, we don't have the option to put emojis in the body of an email, only the subject line. You can try to copy and paste them from a different source to see if that would work. Thanks!

Zoe_H · ‎01-23-2022

Hello @CiaraCorr, Thank you for reaching out to the Community! It is a great idea to improve your delivery rate. The advice I can suggest from the list you provided are shown below: 1. Safelist Constant Contact web domains in a security program 2. Self-authenticate your emails using your own domain 3. Enable Confirm Opt-In for new sign-ups 4. Reach out to our Delivery Specialists for more information

Zoe_H · ‎01-23-2022

Hello @SueW619, That is very good to hear, thank you!

Zoe_H · ‎01-23-2022

Hello @user987623, To ensure that images will not being blocked by a browser, please take a look at this helpful article for instructions on how to fix the settings for each browser to allow images to display. Thanks!

Zoe_H · ‎01-23-2022

Hello @bookbrowse, Thank you for reaching out to the Community! Please take a look at this helpful article about Safelisting and it will contain the specific text you are looking for. I also highly recommend using Self-authentication to help ensure your emails land in the primary folder for all of your contacts. Thank you!

Zoe_H · ‎01-22-2022

Hello @LayneM7, You will want to send them a personal email outside of Constant Contact including a link to a Lead Generation Landing Page so they can sign up again. Thanks!

Zoe_H · ‎01-22-2022

Hello @SheilaB378, Thank you for reaching out to the Community! Images with a file size larger than 5MB or wider than 1200 pixels won't upload to the Library. Check the size of your file and reduce it using your image editor before trying to upload it again.

Zoe_H · ‎01-22-2022

Hello @SueW619, It does sound like your program for auto-clearing cache may be what is causing this to happen at the moment. You may want to also switch browsers to see if that stops this from happening.

Zoe_H · ‎01-22-2022

Hello @KarenA368, Thank you for reaching out to the Community! Your open rate is who opened and scrolled through your newsletter while send rate is just the original number in your list/lists that you sent the newsletter too. Your Did Not Opens is who possibly deleted the email or just simply did not open it when it came to their inbox. To see more detailed information about this, click on this helpful article here. Thanks!

Zoe_H · ‎01-22-2022

Hello @FirstNameL86736, Thank you for reaching out to the Community! If you don't already have their permission to email them yet, you will have to take a look at our List Growth tools and use them outside of Constant Contact to gain that permission. Thanks!

Zoe_H · ‎01-22-2022

Hello @rcppubs23, To find the Contact Email page you will want to select the Signup Form tab and in the section of the Basic Landing Pages you will see Contact Emails.

Zoe_H · ‎01-22-2022

Hello @rcppubs23, I do apologize that you are having this experience. We will need some examples of email addresses that have this incorrect custom field to do some research on this. This will be caused due to uploading a spreadsheet with that column set to upload under that custom field.

Zoe_H · ‎01-16-2022

Hello @LaurieT996, A staged email will generally send to your contact list within 24-48 hours, depending on the email results. There are times, however, when this process may take longer. The decision to release all of your email communication is up to the Constant Contact Account Review Team. I do recommend reaching out to them with anymore questions. Thank you!

Zoe_H · ‎01-16-2022

Hello @JaniceA890, Thank you for reaching out to the Community! It appears you have reached the amount of email addresses you are able to send to during a trial. You will want to upgrade to a paid account in order to send to more email addresses.

Zoe_H · ‎01-16-2022

Hello @kenk485, Thank you for reaching out to the Community! Yes, you can attach a PDF to a newsletter a few different ways. Please select this helpful article for the steps. Thanks!

Zoe_H · ‎01-16-2022

Hello @PamH711, Thank you for reaching out to the Community! To restore a deleted campaign, please take a look at this helpful article here. Thanks!

Zoe_H · ‎01-16-2022

Hello @SueP078, To delete document you have used in the past, please see this helpful article here. If they are included in you link, you will have to delete them where your link was created. Thank you!

Zoe_H · ‎01-16-2022

Hello @user7180404, Yes, you can if you use a brand new automation to start the 6th email campaign and so on. Then trigger it to start sending after you manually add those existing contacts to a new list that it's connected to so they won't receive the last 5 again.

Zoe_H · ‎01-16-2022

Hello @NatashaJ653, You will want to open a past template that you copied or use a brand new template and drag and drop it into the editor as an image. From there you can expand it so it can be as big and clear to read as possible. Thanks!

Zoe_H · ‎01-16-2022

Hello @user7180404, We don't have a feature that will allow us to do that automatically, but you can upload your contacts manually into a new list that could trigger your new Email Automation connected to that list.

Zoe_H · ‎01-16-2022

Hello @LaurieT996, It appears we have continued this conversation over Social Media, and I am happy to hear that logging into a Computer resolved this. Also, to learn more about Email Staging click on this helpful article here. Thank you!

Zoe_H · ‎01-16-2022

Hello @NatashaJ653, I do apologize for that error message. The workaround is to upload your PDF straight into the Library instead, and drag and drop your PDF into a template as you would an image. Thank you!

Zoe_H · ‎01-16-2022

Hello @user7180404, I do apologize for any inconvenience this may cause, but to avoid any interruption in sending you will have to make a copy of this Automated Series to add emails to it or start a brand new Automated Series. This would then require you to trigger your new or copied one with the added email campaigns to your contacts in a new list again. Thank you!

Zoe_H · ‎01-16-2022

Hello @LawrenceL946, Thank you for reaching out to the Community! We are happy to have you as our customer! To transfer contacts you will want to export your contacts from the other company and reach out to them to see how that is done, and then import them into Constant Contact as a spreadsheet. Thank you!

Zoe_H · ‎01-15-2022

Hello @FirstNameL44550, Thank you for reaching out to the Community! If you are receiving an error when trying to import your PDF files, you will have to upload a screenshot instead into your library.

Re: Import contact tags through a file

Re: How to see subscribed contacts not on a list

Re: Searching previously created campaigns

Re: Tutorial: Resend your email to non-openers

Re: Connecting a "Learn More" button to my website...

Re: Emojis in the body of an email

Re: Need assisance-email campaign

Re: New sign-on alerts

Re: Images blocked by a browser

Re: Custom Content by Email Domain

Re: unsubscribed email

Re: Photo size for png file?

Re: New sign-on alerts

Re: questions

Re: Growing a list with external contacts

Re: migrating Update Profile and Confirm Opt-In em...

Re: Tutorial: Insert a Donation Block Into Your Em...

Re: Sent first campaign

Re: Sending a Campaign

Re: printing attachments?

Re: Deleted Email Campagin

Re: uplload documents

Re: Overview: Sending an automated email series

Re: Create an email from a PDF

Re: Overview: Sending an automated email series

Re: Sent first campaign

Re: Create an email from a PDF

Re: Overview: Sending an automated email series

Re: Transfer contacts from .. to /constant contact

Re: Importing PDF Files