About Zoe_H

Zoe_H · ‎05-21-2022

Hello @WayneB998, Can you please follow our troubleshooting steps listed here in this article to hopefully allow Woocommerce to connect to Constant Contact? If that does not work, please give us a call here and our Support Team can transfer you to a specialist. Thank you!

Zoe_H · ‎05-21-2022

Hello @WendyF515, Thank you for reaching out to the Community! To edit, manage and add contacts to your mailing lists, you can select them individually. Please select this helpful article here to see how this is done. You can also send an email requesting for contacts to sign-up again if they would like to continue to be on your list. For security, you will want to give us a call for help updated your email address for the account, or you can do it on your own here. Thanks!

Zoe_H · ‎05-15-2022

Hello @WSM6050, Folders sometimes do not appear fully under our "images" tab. I recommend selecting an image placeholder and choosing our replace option to go directly to the Library from the editor. You can also search for the images here as well. Thanks!

Zoe_H · ‎05-15-2022

Hello @WSM6050, Thank you for reaching out to the Community! Your library may be having a delay in updating with these new pictures. Try logging out of the account and back in, and then they should be there. Thank you!

Zoe_H · ‎05-15-2022

Hello @user414849, To suspend a client's account, please reach out to our billing team for additional support. Thanks!

Zoe_H · ‎05-15-2022

Hello @RajshreeP8, Can you please try saving this name without an exclamation point and also remove all other special characters? Thanks!

Zoe_H · ‎05-15-2022

Hello @RajshreeP8, You will want to edit this automated series by going into Step 1, which is the first email in the series by selecting the title shown here in this article. Then editing the Reply-to and From email addresses by selecting the header of the email as shown in this article here. Thank you!

Zoe_H · ‎05-15-2022

Hello @MarkidMike, No worries! I am happy to hear it is working now!

Zoe_H · ‎05-15-2022

Hello @SIR101WebMaster, At this time, we are not experiencing any issues with segmentation. I see in your account that you chose "Did not click a link in any of your last 5 emails" instead of "Did not open" for the contact activity, and that may be why you are seeing incorrect information. Please select this helpful article for more options with segmentation. Thanks!

Zoe_H · ‎05-15-2022

Hello @SandyC594, Thank you for bringing this to our attention! Can you please troubleshoot this by switching browsers? Firefox 99+ is currently unable to use space bars in our editor. Thank you!

Zoe_H · ‎05-15-2022

Hello @SaraB14049, Thank you for reaching out to the Community! At this time, we don't have an option to import another template into your account without using our Campaign Copy option if this other template is also Constant Contact, or importing it as a PDF and losing all the active links. Another option is to recreate it in your account from scratch. Thanks!

Zoe_H · ‎05-15-2022

Hello @SIR101WebMaster, To see contacts who have not opened your previous email, please select the Reporting Tab here and move the Did Not Opens to a new list. Thanks!

Zoe_H · ‎05-15-2022

Hello @FrankP271, Thank you for reaching out to the Community! All of our campaigns are currently mobile responsive, and you can also take a look at this helpful article to see best practices for designing campaigns for mobile view. Thanks!

Zoe_H · ‎05-15-2022

Hello @user429339, I do apologize that you are having this same experience! Images in an email sometimes don't display for a variety of reasons. Take a look at this helpful article for ways to ensure your images display. Thanks!

Zoe_H · ‎05-15-2022

Hello @user429339, I do apologize that you are having this experience! Can you give us some more information about what you are experiencing with replacing images so we can do additional research? Thanks!

Zoe_H · ‎05-15-2022

Hello @RajshreeP8, I took al ook into your account and It appears in your automated email, you will need to update the From and Reply-to email addresses located here. Thank you!

Zoe_H · ‎05-14-2022

Hello @PineApple1, When referring to upgrading the amount of contacts your account can have, you will want to just upload them into the account under the Contacts Tab and your account will automatically upgrade for you. Thanks!

Zoe_H · ‎05-14-2022

Hello @CindyS482, Thank you for reaching out to the Community! I do apologize that your email was sent without your photos appearing. Images in an email sometimes don't display for a variety of reasons. Take a look at this helpful article for ways to ensure your images display. Thanks!

Zoe_H · ‎05-08-2022

Hello @KarenK521, All of the responses and statistics will be recorded when they start coming through on the landing page. What kind of stats were you wanting from the Lead Generation Landing Page? You can also have an Automated Series send out to your customers automatically after they sign up. Click here for more information. Thanks!

Zoe_H · ‎05-08-2022

Hello @RESCQUNET, I apologize, but those options are not available in our regular editor. You will want to give our Support Team a call to discuss Custom Code. Thank you!

Zoe_H · ‎05-08-2022

Hello @GailB485, It appears you will need to upgrade to a paid account in order to send your email campaign to your list! Our free trial will only allow for 100 email addresses in total during the entire 60 days. Thank you!

Zoe_H · ‎05-08-2022

Hello @KarenK521, Would you mind giving us some more information about what you are trying to add to your Lead Generation Landing page so we can better assist? Thank you!

Zoe_H · ‎05-08-2022

Hello @LeeP89, It sounds like that email address is being forwarded your emails. I do apologize but you won't be able to control that from happening, as it is an action taken outside of Constant Contact. To ensure this person does not receive anything directly from you and your account, you can upload the email address as an unsubscribed contact. Thank you!

Zoe_H · ‎05-08-2022

Hello @rcppubs23, Yes, I was able to confirm that you will hear something back in 4 business days. Thank you for your patience!

Zoe_H · ‎05-08-2022

Hello @user752541, Thank you for reaching out to the Community! You actually are still able to upload a PDF as a campaign, please select this helpful article here to see the steps! Thanks.

Zoe_H · ‎05-07-2022

Hello @ScottieT, I apologize that you are having this experience! I appreciate the screenshot it is very helpful! It appears you may need to zoom out of your browser window so all options in your account are available when editing. You can also try switching browsers instead for troubleshooting. Thanks!

Zoe_H · ‎05-07-2022

Hello @Matthiasz, Thank you for reaching out to the Community! If your images are not appearing after sending, please take a look at this helpful article to see how to get them to appear with your specific email client. Thanks!

Zoe_H · ‎05-07-2022

Hello @Matthiasz, I apologize that you have had this experience! All of our phone numbers are listed here under Contact Support. You can still reach a representative without a phone number if you do not have one associated to your account. Thanks!

Zoe_H · ‎05-07-2022

Hello @Elks1597, Thank you for reaching out to the Community! You will want to start with Downloading our Mobile App and then selecting the Upload from Phone option under My Library in your account. Thanks!

Zoe_H · ‎05-07-2022

Hello @ElizabethF296, To get your campaigns copied over from one client account to another, please give our Support team a call and they will be able to send you to the Partner Support team to get this completed. Thanks!

Re: Error message: Whoops! Something's not quite r...

Re: Updating Contact list

Re: can not see images once I loaded them into lib...

Re: can not see images once I loaded them into lib...

Re: Partners: Agency Directory overview for servic...

Re: Unable to copy an automated series

Re: Custom "From" and "Reply-to" email addresses f...

Re: Not accepting an URL

Re: Created segment does not find contacts that di...

Re: Kerning

Re: Integrating an email into my newsletter

Re: Created segment does not find contacts that di...

Re: How does a Constant Contact landing page get b...

Re: email sent without new photos! WHat happened?

Re: do other people have trouble with adding image...

Re: Custom "From" and "Reply-to" email addresses f...

Re: Upgrade

Re: email sent without new photos! WHat happened?

Re: Partners: Agency Directory overview for servic...

Re: Pass Email Subject line as variable for "UTM_C...

Re: New to CC

Re: Partners: Agency Directory overview for servic...

Re: Not on list but still getting emails.

Re: cross device template

Re: PDF

Re: Black band at top covers "save", "undo" and "r...

Re: Mail sent without pictures

Re: Calling from Germany

Re: Images

Re: Can I migrate campaigns to another CC account?