About Zoe_H

Zoe_H · ‎05-07-2022

Hello @V7ALLC, Thank you for reaching out to the Community! At this time, we can only choose those specific font sizes within Constant Contact's editor, unless you copy and paste your text into your campaign with that specific font size. I do apologize for any inconvenience this may have caused!

Zoe_H · ‎05-01-2022

Hello @LaurenM209, Constant Contact's permission policy does require you to already have permission before uploading and sending through us. You will want to use our sign-up forms to gain permission outside of our website, and also contact our Account Review team if you have anymore questions about this or need more assistance. Thanks!

Zoe_H · ‎05-01-2022

Hello @MarketerL6167, I do apologize for any inconvenience but that company is going to be connected to us, but not the same product or billing. You will want to upgrade your Constant Contact account to a paid service in order to have access to email marketing. Thank you!

Zoe_H · ‎05-01-2022

Hello @TimF916, Thank you for reaching out to the Community! I do always recommend using our integrations as they will provide you with reviews from other customers. I also recommend giving our Account Review department a call for more assistance and information about your list verification. Thanks!

Zoe_H · ‎04-30-2022

Hello @KimC030, When using an RSVP action block, we don't have the option to insert a name or open ended question. You can instead create an Event so that you can gather more information like that if you would like! Thanks.

Zoe_H · ‎04-30-2022

Hello @JaneMG, Of course and that is good to hear, have a wonderful weekend!

Zoe_H · ‎04-30-2022

Hello @JaneMG, I do apologize for any inconvenience but we do not have an option to remove that social media icon, as it appears that link goes to the customer's profile. I do apologize again and will gladly submit this feedback. Thanks!

Zoe_H · ‎04-30-2022

Hello @MarkK59, I do apologize for any inconvenience this may cause, but once an email has been sent we are unable to edit the links. You can make a copy of the email and send out a new edited version with an updated subject line if you would like! Thanks.

Zoe_H · ‎04-24-2022

Hello @MicheleR26, Take a look at this helpful article here to see how to access a private window in Firefox. If a private window in Firefox still doesn't allow you to see and delete that image placeholder, you will want to delete that entire section you see in preview. Thank you!

Zoe_H · ‎04-24-2022

Hello @MicheleR26, I apologize that you are having this experience! Thankfully we do have a few ways to fix this until it's fixed permanently by our engineers. Use Internet Explorer / FireFox to edit the email and remove the deleted images. In most cases, this works. Another option is to try logging in via an incognito/private window to remove the hidden blocks. Thank you!

Zoe_H · ‎04-24-2022

Hello @MaryH7, Thank you for reaching out to the Community! To sort your contacts by name, select this helpful article here to see how to modify your columns in the order you want. Thank you!

Zoe_H · ‎04-24-2022

Hello @clwjr28, When a customer/contact unsubscribes using the link in your campaigns, the system will remove them from your list and put them in the unsubscribed list that you do not pay for and the system does not allow any more campaigns to be sent to them. No action needed on your end. Thanks!

Zoe_H · ‎04-24-2022

Hello @DebS, We are currently working on a fix, and I have submitted our feedback so you will be notified when we have one! Thank you.

Zoe_H · ‎04-24-2022

Hello @DebS, I have went ahead and submitted your feedback on this to the proper team, and our engineers are currently looking for a fix. Something that may help for all images is to Safelist Constant Contact. The images may not be appearing only on your end, as I can see them on mine.

Zoe_H · ‎04-24-2022

Hello @MojaveSpringsSchool, Thank you for reaching out to the Community! Your deleted status folder should be available, as it is not an upgrade required feature. You are following the steps for Restoring a Deleted Campaign correctly, so not seeing this option means you will want to please attempt to use another browser, or incognito mode to find it. Thank you!

Zoe_H · ‎04-24-2022

Hello @DebS, I do apologize for this experience! You are correct that some email clients are unable to click on the images for items to purchase when using the Shopify block. The workaround until this is fixed is too make sure the buy now button(s) are visible in the email so that contacts/customers can click that instead. Again, I do apologize for any inconvenience this may have caused!

Zoe_H · ‎04-24-2022

Hello @runaway, I apologize that you are having this experience! Please select this helpful article to see the steps on inserting a link into an email campaign with a button. Thanks!

Zoe_H · ‎04-24-2022

Hello @FarhadM4, If you have chosen the wrong template, you can go back to your Campaigns tab and choose another without deleting the first one. You can also select the three dots on the right hand side of the title and select delete. Thanks!

Zoe_H · ‎04-23-2022

Hello @DoreF0, I took a look in your last email sent and I do not see where that link is located. Can you please provide some more information about where this link is located so we can do some research? Thank you!

Zoe_H · ‎04-23-2022

Hello @ClintonR81, We do have some instructions listed here on this helpful article for other websites on installing our Inline Code. Try taking a look at that article for some ideas that may help. Other than that, I do apologize for any inconvenience but you will have to contact a Web Designer or Webmaster for any additional support on installing code onto your website. Thank you!

Zoe_H · ‎04-23-2022

Hello @ClintonR81, Thank you for reaching out to the Community! For assistance on installing your signup form on your website, you will want to reach out to your Website Designer or directly to Prestashop for more information. Thank you!

Zoe_H · ‎04-17-2022

Hello @KellyL0624, I do apologize that you are having this experience! Please take a look at this helpful article on how to avoid spam filters. Usually, emails will go into spam due to certain content in an email. You can also have our Delivery team take a look at your from and reply to email address for additional assistance, and to see if you need Self-Authentication for a better delivery rate. Thanks!

Zoe_H · ‎04-17-2022

Hello @wendip, All sign up forms will be located under the Sign-up Forms tab in your account. If you created a Lead Generation Landing Page, that will be found by following the steps listed here. Thank you!

Zoe_H · ‎04-17-2022

Hello @CeciliaC68, Please select this helpful article for the steps on inserting Canva images and campaigns into your Constant Contact template. Thank you!

Zoe_H · ‎04-16-2022

Hello @SIR101WebMaster, The click through rate will absotluley show which links the customer has selected and you should be able to see each response manually, yes. In the meantime, inserting a brand new poll block every time you want to send an email campaign will fix this momentarily. Inserting a brand new poll block will allow for results to come through each time you send a different campaign, until our engineers get this fixed permanently. Thanks!

Zoe_H · ‎04-16-2022

Hello @AnneB193, I do apologize for any inconvenience this may have caused! Due to some recent changes made by Microsoft, the code that we use for mobile responsiveness no longer works in the Outlook Mobile App for iPhone. This is something Outlook will have to update on their end. In the meantime, view the email campaign in a different mobile mail client such as the native mail app or the gmail app.

Zoe_H · ‎04-16-2022

Hello @SequoiaPTSA, If you do need to make changes to the subject line each week, you will have to create a copy of each campaign in order to make these changes. You can use an automated series to help make this an easier and more automated process if you prefer! Thank you.

Zoe_H · ‎04-16-2022

Hello @AndrewW01963, Thank you so much for bringing this to our attention! We are currently aware of this and are actively getting it fixed. In the meantime, please try our workaround and when this happens. Start by saving the campaign, exit it and reenter. That should allow you to make the changes you need properly. Thanks!

Zoe_H · ‎04-16-2022

At this time, the share bar cannot be turned off when viewing the webpage version of a campaign. We ask for additional comments and votes to be left on the open idea of turning off the share bar. Our Product team regularly reviews our Feedback boards more than our Get Help area. Though we do not have a time estimate if a feature like this will be available in the product, any updates will be posted there, not on this post. Voting and commenting on the linked post above helps to influence future product decisions and allows you to be notified of replies from our teams.

Zoe_H · ‎04-16-2022

Hello @cheradmin, To transfer ownership of an account, you will want to edit all information under your My Account section to reflect the new account owners information. That includes billing and login information. Thanks!

Re: Format and style text in an email

Re: how to add bulk contact list for permission re...

Re: I thought creative mail and constant contact w...

Re: Best Way to Verify Bulk Email List

Re: rsvp

Re: How does one remove a Social Sharing button (i...

Re: How does one remove a Social Sharing button (i...

Re: Insert a "View as Webpage" link into an email

Re: Unwanted photo box

Re: Unwanted photo box

Re: sort contacts by name not email

Re: Unsubscribe

Re: Shopify integration product block images

Re: Shopify integration product block images

Re: Accidentally Deleted Campaign

Re: Shopify integration product block images

Re: need to send my fund raiser link in a mailing

Re: Deleting a template

Re: https://lp.constantcontactpages.com/su/cx7Sr52...

Re: On Signup Forms How can I insert inline code o...

Re: On Signup Forms How can I insert inline code o...

Re: Sending out news letter that goes to spam

Re: Sign-up form editing

Re: Steps to create an e mail with a 3 page newsle...

Re: Polls results not showing up in Report

Re: Email

Re: Create recurring weekly email

Re: Malfunction in Campaign Text Colors

Re: Remove "join our email list" from web version ...

Re: Handing over a non profit account