About Zoe_H

Zoe_H · ‎01-22-2022

Hello @LayneM7, You will want to send them a personal email outside of Constant Contact including a link to a Lead Generation Landing Page so they can sign up again. Thanks!

Zoe_H · ‎01-22-2022

Hello @SheilaB378, Thank you for reaching out to the Community! Images with a file size larger than 5MB or wider than 1200 pixels won't upload to the Library. Check the size of your file and reduce it using your image editor before trying to upload it again.

Zoe_H · ‎01-22-2022

Hello @SueW619, It does sound like your program for auto-clearing cache may be what is causing this to happen at the moment. You may want to also switch browsers to see if that stops this from happening.

Zoe_H · ‎01-22-2022

Hello @KarenA368, Thank you for reaching out to the Community! Your open rate is who opened and scrolled through your newsletter while send rate is just the original number in your list/lists that you sent the newsletter too. Your Did Not Opens is who possibly deleted the email or just simply did not open it when it came to their inbox. To see more detailed information about this, click on this helpful article here. Thanks!

Zoe_H · ‎01-22-2022

Hello @FirstNameL86736, Thank you for reaching out to the Community! If you don't already have their permission to email them yet, you will have to take a look at our List Growth tools and use them outside of Constant Contact to gain that permission. Thanks!

Zoe_H · ‎01-22-2022

Hello @LorraineR37, I do recommend for a faster turnaround time to give the Delivery department a call here.

Zoe_H · ‎01-22-2022

Hello @rcppubs23, To find the Contact Email page you will want to select the Signup Form tab and in the section of the Basic Landing Pages you will see Contact Emails.

Zoe_H · ‎01-22-2022

Hello @rcppubs23, I do apologize that you are having this experience. We will need some examples of email addresses that have this incorrect custom field to do some research on this. This will be caused due to uploading a spreadsheet with that column set to upload under that custom field.

Zoe_H · ‎01-22-2022

Hello @LorraineR37, If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.

Zoe_H · ‎01-16-2022

Hello @LaurieT996, A staged email will generally send to your contact list within 24-48 hours, depending on the email results. There are times, however, when this process may take longer. The decision to release all of your email communication is up to the Constant Contact Account Review Team. I do recommend reaching out to them with anymore questions. Thank you!

Zoe_H · ‎01-16-2022

Hello @JaniceA890, Thank you for reaching out to the Community! It appears you have reached the amount of email addresses you are able to send to during a trial. You will want to upgrade to a paid account in order to send to more email addresses.

Zoe_H · ‎01-16-2022

Hello @kenk485, Thank you for reaching out to the Community! Yes, you can attach a PDF to a newsletter a few different ways. Please select this helpful article for the steps. Thanks!

Zoe_H · ‎01-16-2022

Hello @PamH711, Thank you for reaching out to the Community! To restore a deleted campaign, please take a look at this helpful article here. Thanks!

Zoe_H · ‎01-16-2022

Hello @SueP078, To delete document you have used in the past, please see this helpful article here. If they are included in you link, you will have to delete them where your link was created. Thank you!

Zoe_H · ‎01-16-2022

Hello @user7180404, Yes, you can if you use a brand new automation to start the 6th email campaign and so on. Then trigger it to start sending after you manually add those existing contacts to a new list that it's connected to so they won't receive the last 5 again.

Zoe_H · ‎01-16-2022

Hello @NatashaJ653, You will want to open a past template that you copied or use a brand new template and drag and drop it into the editor as an image. From there you can expand it so it can be as big and clear to read as possible. Thanks!

Zoe_H · ‎01-16-2022

Hello @user7180404, We don't have a feature that will allow us to do that automatically, but you can upload your contacts manually into a new list that could trigger your new Email Automation connected to that list.

Zoe_H · ‎01-16-2022

Hello @LaurieT996, It appears we have continued this conversation over Social Media, and I am happy to hear that logging into a Computer resolved this. Also, to learn more about Email Staging click on this helpful article here. Thank you!

Zoe_H · ‎01-16-2022

Hello @NatashaJ653, I do apologize for that error message. The workaround is to upload your PDF straight into the Library instead, and drag and drop your PDF into a template as you would an image. Thank you!

Zoe_H · ‎01-16-2022

Hello @user7180404, I do apologize for any inconvenience this may cause, but to avoid any interruption in sending you will have to make a copy of this Automated Series to add emails to it or start a brand new Automated Series. This would then require you to trigger your new or copied one with the added email campaigns to your contacts in a new list again. Thank you!

Zoe_H · ‎01-16-2022

Hello @LawrenceL946, Thank you for reaching out to the Community! We are happy to have you as our customer! To transfer contacts you will want to export your contacts from the other company and reach out to them to see how that is done, and then import them into Constant Contact as a spreadsheet. Thank you!

Zoe_H · ‎01-15-2022

Hello @FirstNameL44550, Thank you for reaching out to the Community! If you are receiving an error when trying to import your PDF files, you will have to upload a screenshot instead into your library.

Zoe_H · ‎01-15-2022

Hello @LaurieT996, Yes, I can see an email titled "winter" in sending status. The reason it hasn't fully sent out yet is because it is currently staging to your list and sending out only to batches of the list. If you want more information about that, you will want to call our Delivery team here. Thank you!

Zoe_H · ‎01-15-2022

Hello @Rjtaber, Thank you for reaching out to the Community! I do apologize for this experience, please take a look at this article to know how to manage, prevent and remove all different bounce types in your account. You can also call our Delivery Specialists for more information if needed. Thank you!

Zoe_H · ‎01-15-2022

Hello @WayneD278, Thank you for reaching out to the Community! Gmail moves marketing and bulk emails, such as deals, offers, and other promotional messages, into the Promotions tab. Emails sent through Constant Contact typically end up here because we are an Email Service Provider (ESP). To learn more about getting them in the Primary Tab, click on this helpful article here. Thanks!

Zoe_H · ‎01-15-2022

Hello @BiancaRae01, I do apologize that you are having this same experience! Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up additional authentication for your emails - whether that's through us if you have a free domain (e.g. Gmail, Yahoo, AOL, etc.) or via self-authentication if you have your own domain (such as through a business or other organization). If you'd like to learn more about safelisting, and what it entails: Safelisting domains in a security system Safelisting email addresses in an email client or security system If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.

Zoe_H · ‎01-15-2022

Hello @JohnB0533, Thank you for reaching out to the Community! I definitely understand why it is important for you to be able to see which page they are giving feedback on. The two ways you can successfully achieve this will be the ways you mentioned, and I do apologize for any inconvenience on this. Making a Custom Field will allow the customer to copy and paste the URL to the page they are giving feedback on in the Landing Page. Or you can create new Landing Page for each specific page.

Zoe_H · ‎01-09-2022

Hello @harveyh82, Thank you for reaching out to the Community! You can change your Constant Contact password by following the steps listed here. Thanks!

Zoe_H · ‎01-08-2022

Hello @SandyG643, Perfect, have a wonderful weekend!

Zoe_H · ‎01-08-2022

Hello @Kprieto, Thank you for reaching out to the Community! If you select Enable Click Segmentation after inserting a link into a button, that will automatically move customers who select that link into your preferred list. Thanks!

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Re: Transfer contacts from .. to /constant contact

Re: Importing PDF Files

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