About the Constant Contact Community

[Caitlin_M]

Welcome to the Constant Contact Community! We’re excited to have you here and happy to have you join us. Whether you are new to the world of online marketing or have been with us for years, we aim to provide resources and areas for open discussions that keep you on the path to success.

A quick introduction

So what is the Community all about? We are made up of thousands of small business owners, nonprofit organizers, entrepreneurs, and Constant Contact employees who are all here to share their knowledge and help you succeed with online marketing. The Community has been around for ten years so you could say that we have a lot of experience. To put it simply, there are three different areas: boards (including our support board called Get Help), blogs (such as our Community Blog), and ideas (this is where our product feedback lives). Once you are logged in using your Constant Contact credentials, you can post or reply in any of these areas. 

Ready to start posting?

Great! First, we recommend doing a search to see if your question has been asked before by another user. Use the search bar located at the top of every page to do a general search. As you type, we'll give some suggested topics that may fit what you are looking for. Try using simple terms like “insert image” or “upload contacts” to get the best results.

Not finding what you are looking for? That’s fine. Get Help is your best bet for questions regarding your account and Get Advice is focused on asking questions about best practices and approaches to online marketing. Be sure to use the message area to your advantage and don’t be afraid to give us a lot of information. Including screenshots of what you are seeing or examples is extremely helpful for our teams so we can start assisting you. Review our Community Guidelines to see what is appropriate to post. Keep in mind that we may not be able to answer some account questions publicly, but we'll provide any resources that we can. 

If you receive an answer that answered your question and you think others would find it valuable, click Accept as Solution. This helps the post be found more easily in customer searches. 

What else can I do in the Community?

While we pride ourselves on providing award-winning support, the Community is also a resource center and a place to talk with other small businesses and nonprofits. 

Our Community Blog has articles written by our own employees and partners covering everything from product updates, online marketing advice, and even promoting the occasional contest! We would love to hear your feedback about our product under Get Feedback. You can submit your own ideas or vote on what you would like to see in your account. 

If you see a question that you can answer or a discussion that you would like to chime in on, go for it! We encourage customers to help others and let their voices be heard. Don’t be shy! You can also update your signature to promote your business and give other users a better idea of who they are talking to. You can read more about Community-related features such as uploading an avatar or subscribing to posts on our Help Page.

Let’s get started!