Hello @MarieEstelle ,
If their email programs are sending the confirmation emails to spam/junk, the easiest method for a contact to resubscribe to your client would be for them to go through one of the client's sign up forms. Your client could even potentially make a super simple "Accidentally unsubscribe? Sign back up quick here!" landing page form, with a section for just the contact's email address, or where they have the option to add additional new contact info as part of the resubscribe if they so desire. Then that simple landing page can be readily and easily shared to those having trouble getting your confirmation emails.
If they contact is unable to get signed back up through a sign up form or through the resub email, you or your client can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.
Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three resubscription processes is followed.
Community & Social Media Support