Non delivery of emails

user08179
Regular Participant

Non delivery of emails

I'm finding that emails are not being delivered to recipients when invited to an event.  This is a problem and I have no way of knowing who is not getting them until they contact me saying they haven't received the invite.  The report says the email has been sent to my selected contact list(s).  Has anyone got a fix for this.  Initially I thought they were going into spam but the people have checked and nothing had, except one where the email had gone into her Deleted box.  `I'm concerned about this because it means the campaigns are not reliable.

3 REPLIES 3
Timothy_G
Employee

Hello user08179,

 

I am sorry to hear that you have had some problems with emails not being delivered. There are many things that can prevent emails from reaching the Inbox. Please reach out to our team of Deliverability Specialists who can look into why the emails were not received.


Timothy_G
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
user08179
Regular Participant

Hi there

 

I had a phone call from Michael in Colorado and we chatted through a few things.  From feedback from recipients, it does sound like emails are going into spam or different folders, and people aren't looking into them, or managing their email accounts.  The one non-delivery was because the person had unsubscribed accidentally and I was waiting to hear from them to resubscribe.  I believe the problem is solved and relies basically on recipients managing their emails correctly.  Thank you. 

Hello @user08179,

 

Thank you for the information and we are happy this problem is resolved! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.