Tutorial: Insert a video into your email

MartinG4368
Participant

Sometimes when I try to insert a video in my newsletter, the thumbnail renders like the colours have been inverted.

 

I input the video link and the thumbnail looks like it's an 80's television booting up, pixelated and such.

 

Has anyone else had this issue? Is there a reason for it and/or solution for it?

3 REPLIES 3
William_A
Moderator

Hello @MartinG4368 ,

 

This can occur when there's an issue with the host site providing the thumbnail info. The best workarounds or going to be either:

  • reuploading the video to the host site, then inserting that new, unique URL
  • using the alternative image link method, covered in the main article

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

Thank you for your response.

 

When I upload the thumbnail to YouTube in JPG format I don't have this problem, it only occurs when I upload the image in PNG but would prefer to use PNG's for my thumbnails.

 

To be clear, the alternative image link method is essentially hyperlinking an image of the thumbnail to the video?

Essentially yes, the video block is just an easy way to either work with the Vimeo integration, or to stick a play button on the thumbnail of a linked video's thumbnail. If for whatever reason the separate system we use for pulling that video's link info (including thumbnail) is unable to get that info, the image link function is the default workaround to make sure your video still gets linked in a visual way.

 

In the past I've also used third party sites to be able to just upload an image, and have that site stick on a particular style of play button that's more in line with the visuals I'm going for. I mention this in case you're wanting to make sure the fact that the image is clickable is especially highlighted.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
  • Avatar

    Support Tips

    Social Media

    "There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will

    See Article
  • Avatar

    Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
  • Avatar

    Support Tips

    Welcome Your Audience

    "Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick

    See Article