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Unable to pay

user305440
Participant
‎11-08-2021 12:34 PM
0 Votes
‎11-08-2021 12:34 PM
Iâ m adding my card details and it isnâ t taking it on
Labels:
3 REPLIES 3
Zoe_H
Employee
Employee
‎11-09-2021 05:07 PM
0 Votes
‎11-09-2021 05:07 PM

Hello @user305440,

 

Thank you for reaching out to the Community! Please make sure you are typing everything in properly and following the steps listed here. Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
user305440
Participant
‎11-12-2021 02:27 AM
In response to Zoe_H
0 Votes
‎11-12-2021 02:27 AM
Hi

I have tried with two of my debit cards, which I have previously used for payments as well on constant contacts. For some reason it isn’t allowing the payment to go through.

Can you please check why
Caitlin_M
Administrator
Administrator
‎11-18-2021 03:25 PM
0 Votes
‎11-18-2021 03:25 PM

I apologize for the delay in our reply. We're not able to check this information or assist with billing-related matters publicly. Please call our Billing team for further assistance with updating your credit card.

--

Caitlin M.
Community Manager

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