Unsubscribed contacts still getting emails

AgencyONE
Consulting & Training

Unsubscribed contacts still getting emails

 I have personally unsubscribed some contacts in the constant contact system based on their request BUT emails are STILL going through to some of them. Please advise why this is happening and how to stop it.

1 REPLY 1
William_D
Moderator

Hello @AgencyONE ,

 

Could you please either reply directly to the @ mention email you receive from this response, or call in to our general support line with some examples of affected contacts and the emails you've been able to send to them after they were unsubscribed? That way we can investigate those contacts to see what might've happened on our end or the receiving end.


William D
Community & Social Media Support

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