Uploading contacts in xls

0 Votes

Your processes are so buggy or tricky, they are time intensive. I should have been able to simply send my 3 column xls and be done. Instead I have have to contact support, try it several different ways. Nearly every time I edit my web site, or start an email campaign, or here, upload simple contact list files, it does not work. I spend hours fiddling with it, call support, often they can't fix, come up with a work around. I am sorry, your platform is to buggy or tricky and time intensive. You had best credit me some of my months back for my trouble, I will just have to look for something that works. Colleagues and friends tell me  works.

2 Comments
Frankie_P
Moderator
Status changed to: Open Questions

Hi @JamesG1975 we're sorry to hear this is the experience you're having with your account and are always open to ways we can better our system. We can however see you were able to speak with our support to upload your contact file. With that said, what exactly are you experiencing when editing your website or creating an email campaign? Any further details you can share is helpful for troubleshooting and tracking with the appropriate teams. 

Frankie_P
Moderator
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

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