In an event with multiple scheduled emails, the emails are all listed as scheduled on the event date, not the sending date entered when the email was created. Planning and editing are easier if we know the email send dates in the campaign listing for an event. Thanks!
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Hello!
It would be awesome if you could make the Ticket Inventory Report Exportable like the rest of your reports seem to be. That would be very helpful!
Thanks!
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It would be great to see and understand traffic that are going to my event landing page, are we getting only views and no clicks, if I have low reg numbers are they even getting to registration or is my landing page not engaging enough, etc. As a paid product, there is very little additional insight you offer for events that will help users in their respective space. As a non-profit, we are driven by data to ensure we are spending appropriately and the lack of information on the successes and the flops is very disheartening.
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On a standard email, you can see the spam rate in the email details page. But, if you have an automation set up, it will not count your spam reports - or at least it doesn't show you your spam reports. Can this be fixed? Is there a workaround?
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Dashboard for Ticket Orders in the Events Section should include add-on information. Right now, that's just not visible at all unless you do a full export.
From email reply:
I wanted to see the add-on information alongside the ticket information in the orders tab. So if someone gets an admission ticket then purchases an add-on item, I don't have to toggle through multiple tabs to see what they ordered.
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We would love to see a dashboard where we can view RSVP counts, new responses for all active emails/campaigns, etc on one dashboard instead of having to click into the individual campaigns for a quick update
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I would love to see how long emails are opened for to get a better idea if the open rate is meaningful. You don't' know if people just clicked through from one email to the next or are actually opening it and reading at least part of it..
Jut a thought but could be very useful
Eric
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It would be VERY HELPFUL if I could filter email addresses within the SUSPENDED BOUNCES section by suffix, example: ".ru"
The site also has a long lag when manually clicking on each email address.
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I'm writing to share a concern that your unique clicks reporting is misleading.
I was recently told in a chat that the reason why when looking at the reporting for a campaign the clicks listed under email performance is different than the Click through Distribution is because the first measures unique users and the second measures total clicks. That is not, however what the second column in the Click Through Distribution chart says. It says "unique clicks" and is a much higher total than the number listed under the performance.
This is a misleading to use the words "unique clicks" when you mean "total clicks".
If you Google search the definition of "unique clicks" you'll see the widely accepted definition means how many individual users clicked, and not total number of clicks.
A Constant Contact admin even replied to a question in the community forum saying "The unique clicks for all of your email's links: found at the bottom of the email's overall reporting page, this will show how many contacts clicked a specific link at least once" which is the accurate way to use the term, but is not what is actually being displayed since total clicks is being displayed.
https://community.constantcontact.com/t5/Questions-Discussions/Difference-between-clicks-unique-clicks-other-clicks/m-p/409023
I report back to people who pay to advertise in our enews. If I tell them they had 526 unique users click that's a lot different than if there were actually only 100 unique users who clicked five times.
I hope that you'll change this term going forward.
Thanks!
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When viewing the lists of opens (the people on the list who have opened an email) please put a "NEXT PAGE" arrow at the TOP of the page, as well as at the bottom. It is time-consuming to scroll to the bottom of the page (past 50 listings of names of the "opens") every time I want to skip through the list and read it from the top. Thank you!
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Statistics of emails opened, bounced, etc. are not nearly as useful as they could be. If a recipient responds with a vacation message, it counts towards the "bounced" total. If recipient comes back from vacation and opens the mail, it ALSO counts toward "opened." Every time this happens, sent = (opened + not opened + bounced) gets off by one. For a particular email (at least), the "not opened" total is called out as 19.
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There should be an easier way to pull a list of tickets sold. The current export option (full report) is clumsy.
Also, a lot of people who register multiple attendees forget to add themselves into the ticket area because they already added their name to the purchaser information, so they end up not purchasing a ticket.
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Hi, I'm aware that you have a heatmap feature, however it only shows the click. It would be nice to see a heatmap of how much of an email a subscriber actually scrolls to read. This will help with optimization.
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I want to be able to download an aggregate list of people emails that bounced. I do not want to go to each newsletter and down load each one at a time. This is so time consuming to do.
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I thought it would be great if I could see the results of a campaign on a map, see below sample idea.
From email correspondence:
All I wanted to see was where in the world are my emails being opened, so with time I can play with different items we sell and notice which subject line gets the most attention and in which territory.
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There needs to be a function that allows you to add/delete sorting options in the reporting tab of events. For example, I don't need to know the amount paid for each registrant because the event is free, but I would like to know which type of ticket they selected since we have different sessions within the event. I would want to swap out price for ticket type.
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I would like to be able to pull reports for all of my different accounts in one place, not have to open up each individual account and pull reports.
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