Exclusion Lists

Hey there! It would be great to have an efficient way to create exclusion lists. The tag system is a cumbersome process to go through when the goal is to simply send an email to List A, but exclude anyone who is also on List B. If a checkbox-to-exclude feature became a reality, you'd have a lot of happy customers! (I did search the "Constant Contact Community" when trying to find out how to exclude a list BTW.) 

 

 

I didn't necessarily want to post this particular message to the entire "community" but I couldn't find a way to just email my exclusion list request to your developers.

 

Thanks,

Kim

Top Answer
Frankie_P
Moderator

Hi everyone, thank you for your patience as we looked into this! Though this type of function is currently not available, we have received reports that users can now use our contact segments as a workaround.  

 

contacts-tab-segments-tab-you-havent-createed-any-segments-create-segement-button-step123.png

 

Contacts in List A who are also on List B can can be segmented from the full list. So in this case, users will want to tag list B with the list name and exclude this tag when creating your segment.


53 Comments
Occasional Contributor

Only allowing us to add, not subtract, makes the entire process very clunky. Allow us to say: I want LIST A, except for those who are also in LIST B. This ought to be a basic function of a database, yet it's not present here.

Visitor

Agree!

Member
Would love a way to designate existing lists as suppressions. So I can choose to mail a list but exclude people on another list.
Moderator

Thanks for sharing this feedback!

Member

I'm tired of time-wasting clunky work-arounds. The capacity to compile a mailing by subtracting lists as well as adding them is a common practice in many CRM-systems, and I want to see it included within CC.

Three cheers, Jamazio. Agreed.

Member

Please create a function for list suppression.  For example, I would like to be able to upload a list of all donors who contributed to my nonprofit in November. When sending a solicitional email in December, I need to be able to suppress the list of November donors. 

 

 

Senior Member

 Can't believe this is still missing. Years later.

Regular Visitor

Yes, this is badly needed.

Regular Visitor

Yes, I cannot believe this isn't an option on Constant Contact. I've had it available in other mailing platforms.

New Member
I really like the product but can't believe you can't suppress a list during the sending process. I have a big list but am always needing to exclude subscribers and patrons from that list. The system needs a way to select lists to not send to just as it has options for who to send to
Established Member
I would love to be able to create new lists by subtracting one list from another. It happens often that we want to send a similar email to specific audiences, but with slightly different text (i.e. Thank you for your donation last year vs Thank you for being a member) This means I need to edit the lists so that a person who is a donor and a member receives only one email. I would love to be able to do suppression within Constant Contact instead of having to export to excel to create entirely new lists. For example, Send Email A to Donor List. Send Email B to Member List minus Donor List.
Administrator
Status changed to: Open Questions

Thank you for the feedback! We currently offer this functionality with tags and being able to include or exclude by tags on the scheduling page for your campaigns.

 

You can find more information on this on our Knowledge Base.

 

In your scenario, you can have your Members List and tag all your contacts within that list with a Donors tag. If this isn't the specific functionality you're looking for, please let us know!

Administrator
Status changed to: Open Questions

Thank you for the feedback! Can you provide me with a little more detail as to what you're trying to achieve? Our system requires you to select all lists you're wanting to send to, so if there is a list you do not want to send to, you can leave that unchecked.

Member

This has long been one of my biggest complaints and wants from CC. It is amazing to me that they still do not have this feature!  I send out emails for an upcoming event with a registration link.  I want to exclude anyone who has already registered, but removing that email manually from all my lists is unreasonable. So people who have already registered end up getting multiple emails and some of them register more than once. Simple suppression functionality, where I can upload a CSV of emails NOT to send to, would solve this!

Frequent Visitor

Are you kidding? Constant contact doesn’t have this? 

Frequent Visitor

Yes, badly needed!!

Member

110% agree. This is so badly needed.

Member

Agreed!

Administrator
Status changed to: Voting Open
 
Member

I agree, just started using CC, and I have to say using it sucks big time

Visitor

 Is there a status on this? I agree, badly needed. 

Member

Agreed! This needs to be updated. For now, I have to scrub emails myself. An cumbersome and unnecessary step with suppression functionality. 

Visitor

Dear Constant Contact Admin, your question shows you don't understand Exclusion / Suppression lists.  This is very basic email marketing concept.  You guys are Constant Contact.  You must know what this functionality is.

Hi Constant Contact, 

 

You should really look into list exclusions. Sometimes, a person may be on our main list, but because they've already donated to a campaign, we would want to exclude them from our mailing. If you're unclear about what we're asking for, check out one of your major competitors: iContact, which has this feature readily available. 

Frequent Visitor

I absolutely agree that a List Suppression capability is needed.  It is extremely cumbersome to have to wade through my list of contacts manually to alter the lists to exclude people who have already responded to my next mail blitz.  Managing the contacts list is cumbersome with the scrolling necessary to wade through the entries.  I also wish that we were able to sort by tags.

Occasional Organizer

Agreed.

How is this STILL not an option?! Crazy. The tag option is nice....but only if you have less than 10k contacts? Come on.

Visitor

Please we really need this Exclusion Feature.  It's a basic List Pull function.   Constant Contact is best of breed out there.  How can you not have this basic function? We need it very badly.   -- Kay, Boston, MA

Member

Suppression lists are a 101 feature of any commercial email platform.

Could somebody from CC explain why they have decided not to offer this feature?

This has been asked for many many times over many years.

 

See here for a thread from 2011!

https://community.constantcontact.com/t5/Developer-Support-ask-questions/Suppression-lists/td-p/3092...

Frequent Visitor

I can’t tell you how embarrassing it is to use Emma and Mail Chimp with capabilities like anchors and list exclusions and start working with a client that needs both those things, I tell them we can do it and jump into their Constant Contact and those simple functions are not there. 

 

Here is what we need - we have a general interest list we constantly add to. Sometimes the boss wants to send the newsletter twice in a two week period after new contacts are added. I want to make a list of people who opened the first email and put them on an exclusion list. Then, click General List, exclude former clicker group. This is super simple on Emma. 

 

I’m a consultant and I’m THIS CLOSE to telling them to switch. 

 

How would I export ppl who opened an email? I don’t see the open folks as a click - just successfully delivered and bounced and unsubscribed, but not plain open. 

 

Thanks. 

Hi - 

 

Would like to echo the sentiments regarding the need for exclusion lists. This would also be useful for when syncing contacts with DonorPerfect. That way, if a contact is on one list but I want to exclude them if they're also on another list - I can do so without having to make several compound filters. If you're unclear about what the Constant Contact Community is asking for see this help article from iContact's system which does feature exclusions: 

 

https://app.icontact.com/icp/core/help/docs/view/en-us/icontact/message-sending/exclude-contacts-fro...

Occasional Visitor

I agree- this is absolutely needed and would make emailing an even easier process. It would be helpful if I could just make a new segmentation of contacts by saying they are part of List A, AND they are NOT part of list B. My specific issue is that I want this email to go to everyone in a specific industry which I made a  custom field for (list A), but I don't want it to go out to the people who are already signed up to attend our webinar (list B ). If Constant Contact customers have been asking for this for years...could you make it happen? :)

Member

We segment a lot of our emails with different characteristics. Being able to exclude by tag is helpful, but we have to make sure our lists are up-to-date AND that the tags are applied properly. There is a lot of room for error and it would be helpful if we could just exclude by a list or by a segment. Currently, the only option is to exclude by tag.

 

I would also like the option to send AND do not send simultaneously. For example, we do re-engagement campaigns. If someone doesn't open an email from us in 90 days, we want to exclude them. But if we're doing a regular campaign, we may need to include a segment. Need the option to send to one group and not send to another.

Member

Having a feature in Constant Contact that allows us to compare list and/or apply some type of rule or filter would be great. Most times we send out campaigns/newsletters that require registration, it would be helpful if we could filter out those who have registered without permanently removing them from the list, so that we don't continue to send them the same campaigns/newsletter. For example a rule or filter could be I want LIST A, except for those who are also on LIST B.

 

I know several people have made this suggestion but it doesn't seem like its been implemented, and I called to double check.

Regular Visitor

Still no suppression functionality?  I'm a new user and I'm trying to figure out how to exclude ~100 people from our database.  Any suggestions on how best to accomplish this would be welcomed!   - Tim

Administrator

Hi all. While this type of function is not available as of yet, a workaround is to create a copy of your main list by selecting all the contacts on List A and moving them to a new, copied list using the steps outlined here. From there, you will go to List B and remove the contacts from the copied list using these steps.  

Regular Visitor

I'm sorry Caitlin_M, but this is a terrible workaround! I would have to manually remove 150-200 names from the copied list. Ugh!

Has this been looked into at all?  This would make life much easier.

Member

An exclusion list will simplify processes for me as well. I for one do not want to go through the process as specified in this workaround! it's not sustainable!

Established Member

It is incredibly frustrating that this very basic function is still not available, even after nearly a decade of folks commenting on how vital it is to them. I will be looking into other platforms because this is a nearly impossible to manage process with the number of contacts we're working with. 

Retail

Due to the lack of this functionality, we're going to be leaving CC. It boggles my mind that there is no clean, easy, automated way to do this. Especially since the segmentation rules are crap and don't implement all the logic in them.

 

Good luck with your business but I'm never recommending CC to anyone, in fact, if I find out someone is on CC I'm going to actively campaign that they switch. Particularly since this has been a consistent request since 2011 and they have done nothing to address it. 

Solution Provider

It would be a huge time-saver for me if there was an option for contact exceptions. When scheduling an email, it would be great to select “contact list 1” to send to with the exception of contacts on “contact list 2”. There are times when I must go through all contacts, which includes 2500+ contacts, and change the contact tag they are assigned to. For example: Sending an email out to all contacts with exception to those already assigned to another specific contact list. I have a master contact list and must remove from my master contact list those that are assigned to a smaller list. I hope this makes sense. **IF THERE ALREADY IS A FEATURE LIKE THIS PLEASE LET ME KNOW!** Much appreciated.

Established Member

Is this still not resolved?

 

I have a list of people that I invite to my events. For those who RSVP, I would like to exclude them from future marketing campaigns for that event, but not remove them from the list altogether. Am I really unable to do this? If so, this is terribly annoying! 

 

My company is spending $800 a month on Constant Contact and unfortunately, we are looking at other options. (Makes me sad - I like CC customer service!)

Regular Visitor
Hello, I've recently switched from hubspot to constant contact for my email marketing. Overall constant contact is a solid software but there's one glaring need that I am really struggling not having that was included in hubspot and that is the ability to exclude specific contacts or company's from an email. It's easy to pick which lists to send an email to, but it would be so helpful to also have the option to add specific individuals to an email or likewise to remove specific individuals from receiving an email. I'm running into this problem a lot and it's so inefficient to download my list, delete the contact(s) I don't want to receive that particular email, and then having to re-upload the list again. It's a poor workaround and I'm honestly surprised constant contact hasn't done anything about this yet.
Moderator
Status changed to: Open Questions

Hi @MattV542 what about our narrow by tag feature does not fit your needs?

Regular Visitor

This feature does help for individual contacts, but what if I need to exclude an entire segment? For example I'm sending an email that needs to go out to all 4,000 of our subscribers except for our health insurance clients. From what I understand, I'd have to create tags for each of the individuals on the health insurance client list (which has a few hundred people on it) instead of just choosing to exclude that sub-list from the campaign.

Administrator

Thank you @MattV542. At this time, segments and lists cannot be excluded on the scheduling screen and tagging is the way to go. I'm merging your idea into a larger thread with a request for more exclusion on the scheduling page. 

Moderator

Hi everyone, thank you for your patience as we looked into this! Though this type of function is currently not available, we have received reports that users can now use our contact segments as a workaround.  

 

contacts-tab-segments-tab-you-havent-createed-any-segments-create-segement-button-step123.png

 

Contacts in List A who are also on List B can can be segmented from the full list. So in this case, users will want to tag list B with the list name and exclude this tag when creating your segment.

Frequent Visitor

This functionality should be added. Your competition has had it for years...