When I try to send a test email on any of our automated series campaigns it just shows a white screen in the preview window. On our other campaigns, I am not having this issue.
I have used a different browser, cleared cookies, allowed pop-ups, restarted my computer, gone incognito. None of it works.
This is a new issue I have been facing for the last two days. Customer support chats have not helped with the problem. I am mainly trying to see if this has been a problem for others and if there has been a resolution.
I apologize you are having this experience with your automated series. Are you having this experience from the Preview/Test View in the email editor or from the Campaigns page? If this is happening in the email editor I would suggest testing from your Campaigns page as well.
With that said, you have multiple automated series running in your account. To continue troubleshooting we would need the name of the specific campaign you are having this experience with. Please email us at social_support(at)constantcontact.com with your username, name of campaign, name of browsers you have tested, and any screenshot you may have.
Frankie.P Community & Social Media Support
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
You can post a new message in the Community or find us on Twitter Mon-Fri 8am-8pm ET, Sat 10am-8pm ET, & Sun 10am-6pm ET. We've got real people waiting to help you out. Click below to start a conversation!