You deserve the best.
Beginning Saturday 2/15 we will be upgrading our phone system to ensure we are providing you with the best possible experience.
Due to this upgrade, we will be limited to Chat support only on Saturday from 10-8 pm ET.
On Monday, President's Day, we plan to have both Chat and Phone support available from 10-6 pm ET on the new system.
Thank you for your patience while we make these important updates.
Hello @MandiL0, We apologize you are experiencing any kind of troubles navigating our sites new look. I wanted to share with you on how to easily find your campaigns you are trying to access.
These next steps are ways you can narrow down your search to easily find your older work.
Last, put your campaign you would like to easily access in a folder. We want to make sure you can easily access your work and find the campaigns you want to work with quickly. I will let put in a feature request for the search function bar to appear to help locate campaigns by tittle. I do want you to know we are listening and working to try and make your efforts easy and accessible.
I really hope this is helpful! Thank you again for sharing with us your troubles and let us know if there is anything else we can do to help!
Hello @BrendaB40. As @Sherrie_F mentioned "We are currently working with our engineering and user experience teams to explore alternatives for the new [campaign] navigations." I will certainly send feedback for you as well directly to our engineering team. I see that you do send out a lot of emails using our product. Have you tried using folders to organize your campaigns?
In regards to your comment about your emails looking similar, I would suggest adding in a colored divider block or using one of our Feature Article blocks that can have a colored background added to it. This way, you can break up your email into different sections and have important parts of it stand out to your contacts! If you would like, you can call into our Support department and we can assist you in adding some color into your emails. Their hours are located here.
They've acknowledged the somewhat bonehead design but have no time frame for redesign or improvement.
I've never seen these folks do anything quickly so it could be a while.
Hello @BonniStraw2013. I apologize for the time that you have spent when searching through your campaigns."As @Sherrie_F mentioned above "We are planning some enhancements that will help our customers find their old campaigns more easily." While I can not give a timeline, I can assure you that we are working to improve the product and we are listening to your feedback. I do want to suggest using folders to organize your campaigns so you can find them easier.