Rank items within a table

The new survey update eliminates several types of questions! We regularly use the "rate items on a scale" and "rate items numerically" options. Why did these go away and do you have a suggestion on how to reword these types of questions to make them work? VERY disappointed in the update - while it says it's meant to be easier, I actually find it more difficult to use and will continue to use the Legacy version until it is phased out and then I will probably switch to Survey Monkey.

19 Comments
Caitlin_M
Administrator
Status changed to: Voting Open

Hello @JillB96. Thank you for the feedback on our new survey pages. We'll open this idea up for voting and provide updates if we hear anything. 

LeadershipBlount
Participant

Why did you get rid of the rate items on a scale on the survey pages?  We use these surveys for Class Day Evaluations, and it will now be impossible for us to compare year to year data as to how classes rate events without this feature.  Do you plan to increase the question type options as you develop these pages?  This seems like a really bad idea and may lead us to finding another platform.  You've taken away a lot of the functionality of the surveys.

AmandaW3
Participant

We really need the rate items on a scale and rate items numerically in order for our upcoming surveys to be comparable to previous years.

 

JessicaT130
Participant

I would really like the rate items to come back. I use it to have one question with a number of sub questions that I ask. For example, please rate the speakers in the following areas: clarity, learning objectives, interaction, etc.

Sue

KyleeS
Regular Participant

We were very pleased with the legacy survey tool- the way to create and how to download responses. The new tool is missing components and does not meet our needs. I hope that CC gives some thought to modifying the program so key features are not lost permanently. We recommend CC to our partners and other orgs all the time as a great tool for events, surveys, emails and more. If the program changes are permanent and features are lost, we will have to look for an alternative solution. 

Caitlin_M
Administrator
Status changed to: Open Questions

Hi @KyleeS. What information or features would you like to see in our new survey pages? 

KyleeS
Regular Participant

HI! We haven't worked with the updated pages much but so far we have noted two key features missing---or maybe we just need training to find them:)- 1. We like the option to set up a series of things where we ask participants to rank, or indicate how they agree/disagree- like this:

KyleeS_0-1618605938404.png

The other thing we use quite often is exporting the results and having a single participants responses to all questions appear in a single row and all answers for a single question appear in a column.  Thanks!

Caitlin_M
Administrator

Hi @KyleeS. Thank you so much for replying! I'm going to move this post over to a larger thread surrounding feature requests for survey pages. 

KyleeS
Regular Participant

Hi- I want to make sure that both my comments are heard- it's not just the inability to numerically rate, but also the way results are exported. We value the ability to see one participant's feedback in one row. thanks!

DJT4
Member
We use Constant Contact's survey features pretty extensively each year. I am concerned that some of the features we use in the legacy surveys are not available in the new survey pages. For example, the ability to rate items on a scale is one we use frequently. Are those more advanced features (including rating items, skip logic, etc.) being retired permanently? I'd prefer to keep using Constant Contact for collecting that data, but I really need to have some of the more advanced features. Do I need to start looking for a new survey platform or will you be working some of those other features into the survey pages over the coming weeks?
JamesB95
Participant

First time using new survey tool. What happened?! Very little functionality like the legacy survey.

Frankie_P
Moderator
Status changed to: Open Questions

Hi @JamesB95 what functionality are you looking to be carried over from the legacy survey tool?

JamesB95
Participant

It has only 5 very simple question types.

 

If I want to say "please rate the following.." I have to do each one as a separate question. I can't list several items with the same rating scale next to them like I did before: 

JamesB95_0-1621547953205.png

 

There's no question type that asks to select your top choices, ex. 3 out of a list of 10. 

 

Reporting... export only gives raw data in CSV. No longer have the nice Excel pre-formatted report. I had to do screen grabs to send the results to the team. 

Caitlin_M
Administrator

Thank you for your reply @JamesB95. I'm going to merge your post with a similar idea that is open for voting surrounding the rank question type. In order to track your feedback in regards to reporting, please vote on this idea so if there are updates, you will be notified.

NorthStarVETS
Health Practitioners & Centers
The legacy survey allowed me to put a series of similarly-worded questions in a grid, making them faster to answer. Also, I need to route people to a particular URL after completing the survey, which wasn't an option I could find in the new survey tool. Finally, I have legacy surveys out there that need to live on indefinitely and I don't want to recreate them if they are retired. Legacy surveys work better for me and I'd like to keep them.
Caitlin_M
Administrator
Status changed to: Open Questions

Hi @NorthStarVETS. To make sure I'm understanding your feedback correctly, would you be looking to have a question layout similar to this with answers along the top and options on the left?

 

Caitlin_M_0-1621967561558.png

 

 

NorthStarVETS
Health Practitioners & Centers

Yes, that's exactly the layout that works well for us.

Caitlin_M
Administrator

Thank you so much for responding @NorthStarVETS. I wanted to make sure this was tracked correctly on our end. I'm going to merge this post under a larger thread surrounding the request for this type of layout. 

CarolynS76
Occasional Participant

Please add back the function to download overall results.  The way the platform is currently configured we can see overall results but not download.  Only individual raw data can be downloaded at this time. This means we will have to compile and format the data manually, which is challenging with large surveys and a lot of extra work when doing many program surveys.  

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