Ability to turn off In Product Support chat

[HayleyG]

This pop up is ruining our Constant Contact Experience Preventing us from completing our work.. Causing page to slow down and interupt our work

[PaulaB521]

Ironically, the only time I ever used the pop-up was to complain about it! But the agent with whom I chatted didn't even know what I was talking about.

[DcnMikeB]

Having this appear every single time I am working on your site is distracting and annoying. Please! Turn it off. If I need help, I will click on Help.

[Frankie_P]

Hi @DcnMikeB what chat pop-up are you seeing? Are you able to provide a screenshot of what this pop-up looks like or describe it further? Did you click on anything before it appeared? 

[Frankie_P]

Reply from @DcnMikeB :

Hi Frankie,

I had been seeing it for at least a week or more. It would float up from the bottom right-hand portion of the client area asking if I would like to chat about design help? I would click no and the box would sink out of view except for the title bar of the dialog box would be visible at the bottom right. The reason I sent the feedback was because a feedback dialog box popped up unasked for. Interestingly, no pop-up/float-up dialogs have appeared since I sent my feedback. And, I had no idea that my feedback was going to appear publicly in a community.

When and if it appears again, I will take a screen capture for you. Obviously, uninvited pop-ups, especially the persistent type, are a poor design element.

Mike

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[CathrineF]

I agree. There needs to be a way of preventing the chat pop-up window from appearing every time we launch Constant Contact. It is super annoying. This seems to be a relatively new feature. It needs to be eliminated asap.

[Frankie_P]

Reply from @DcnMikeB 

I have attached a screen shot.

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[Frankie_P]

Hi @DcnMikeB thank you for responding with this screenshot! I have merged your request into a larger thread focused on this experience.

[DougR30639]

For experienced users, like myself, the pop-up window offering Chat help is more annoying than helpful. How can I disable that feature?

[CharlesM89]

I don't like having to say twice that I don't want to chat.

[PhilipL123]

Hello, Please change the position of chat dialog on the bottom right area. Every single time I am editing the email the small dialog always pop up and it's extremely annoying!! Although it only pop up once when you close the dialog, it's really inconvenience to use.