Billing

[SimSam]

Good afternoon, just got off the phone with Juan in billing. He shared that despite it taking approximately 6 weeks for my organization issuing a check, he is only given the option to give a week extension and after I would have to phone back week for an extension until you receive the check. Have your considered the amount of money could save by increasing that timeframe to a month. The time an employee spends on a phone call, is valuable.

[Frankie_P]

Hi @SimSam we apologize for the experience you’re having with the billing on your account! While we’re unable to go into an accounts billing details here in the Community we can go over some of our basic billing policies.

Due to system constraints grace periods on an account can be extended up to 2 weeks at a time. Not only this, but all accounts cancel at 75 days past due if no payment is made. Because of this in some cases we would recommend paying with another method. If you have any further questions or concerns in the billing for your account please give a call back into our Billing Support. One of these agents can help find the answers you may need.