[Events 2.0] Cancel individual ticket instead of whole order

[AAyers]

If there are multiple tickets in one registration can one specific ticket be cancelled while keeping the remaining tickets? For example, there is an event where 1 person ordered 2 tickets - they need to cancel only one.

[Caitlin_M]

Hi @AAyers. At this time, event registrations cannot be edited to remove a single ticket. You will need to cancel the original registration and have them re-register for the single ticket. I'll open this idea up for a feature request. 

We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release with the Event tool. 

[user320206]

It is WILD that this isn't an option on this tool. 

[RachelF]

@Caitlin_M  Thank you for the response.  But, could you update us on whether this is a feature that is being considered for Constant Contact?  It's so cumbersome for our group to delete and re-enter registration info each time this is required that we're considering changing platforms.  It's seems insane that this isn't something that's available, considering it's needed so regularly.  Thank you!