My Account - Ability To Use Username/Email Taken by Expired or Canceled Accounts

[EVMWD]

Just learned that my work email is no longer accessible for use on this platform due to the fact that it was listed as the username on a previous account which was cancelled. My team uses this platform frequently for a variety of clients and as such accounts are opened and closed frequently. The inability to free up my email address  is very inconvenient. This could create a load of issues for our team and may cause us to utilize a different platform in the future.

[William_A]

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.

IMPORTANT:
If you’re a contractor or someone who otherwise expects to be added as a user to multiple Constant Contact accounts, it’s strongly advised that you change your username to something unique after being added as a user.

If you need your email address removed as the username on an account you cannot access (e.g. the account is cancelled or expired), you must call in for account security protocol compliance, after which you can submit a request to have the username changed in the inaccessible account.