Terrible experiecne in the billing department!

[AmberG985]

I am currently on hold and have been for ove 20 minutes when the person said it would be 2 minutes. I am simply trying to cancel my account because of the financial crisis related to COVID 19. The customer service agent prematurely started the cancellation process while she was also explaining a promotion. I wanted a moment to make the decision on what to do moving forward.

[Frankie_P]

Hi @AmberG985  we're so sorry to hear you've had this experience. Please email us at social_support(at)constantcontact(dot)com and let us know your username as well as a description of the experience you encountered. We will certainly follow up with the appropriate department and submit feedback for this sales agent on your behalf.