Got a 'How do I' question? Join 'Ask a Trainer' Monday to Friday, 11am to 4pm ET for instant help and pro tips!

Unsubscribe bounces from reporting page

0 Votes

There's been a new update. I used to be able to take all of my bounced "Recommended for Removal" Contacts, tag them, and then unsubscribe the whole list with just a few clicks Now I have to go into each one to unsubscribe it? What's that about? That's not helpful at all! I also can't tag my unsubscribes en masse like before. I have to go into each individual contact and tag it. Again, what's that about? Is there a new feature that I'm missing? Or did Constant Contact take a step backwards?

31 Comments
Frankie_P
Employee

Hi @oyehonduras

 

You are correct, the options to removing bounces are to delete the contacts from your account and not unsubscribe them or delete and unsubscribe the contacts. Deleting a contact does not affect the reporting of a previously sent campaign. Their name will not be removed from the number of sends or opens. They do appear on the reporting with a strikethrough their name. Does this help fit your needs?

Resources
Getting Started with Ideas

Welcome to Ideas! This board is dedicated to providing a space for our intrepid users to provide personal insight and feedback on additions and enhancements they’d like to see in your Constant Contact account.

Read more
Announcements
What's New?

See the latest Constant Contact product release notes and updates.

Learn More