Why we cancelled our account, and comments

[LJG8]

Hi, We are cancelling our account due to a need to have better integration with other third parties. We like the most Constant Contact's freedom to design emails, which your competitors don't do the best job of, (at least the ones that we looked at, for example MailChimp). But for us, integration was more important to get best of other softwares but consider the whole picture. Having said that, upon cancelling our account, we had a number of months left on our account (as we paid in full). The agent told us that we would be unable to receive a refund for the months that we had not used yet, which was odd and unfortunate. For this reason, we will definitely not re-consider Constant Contact in the future, should your offering become more mature, with respect to your competitors.

[Maxine_B]

Hi @LJG8,

Thank you for taking the time to reach out and provide us with your feedback. I do sincerely apologize about this entire experience. I will pass along your feedback regarding our integrations. Which third parties were you looking to connect to?

Regarding the refund for your prepay balance, Constant Contact's billing policy is that we are a non-refundable subscription service. Customers can cancel their accounts at any time by contacting the Billing Department, however there are no refunds for any fees paid. When a prepayment is made through the account, a statement displays on the prepayment plan selection page that states that payments under a prepayment plan are non-refundable deposits on the Constant Contact account and will be used to settle future monthly invoices. This statement also appears on the Verify Selections page where the prepayment plan details are agreed to and the payment is submitted.