You have lost a customer for good.

[TonyH760]

I tried to cancel my subscription last night, but the charge went through and you will not give a refund.  I have used your platform for years, and have been a partner.  But, since you will not refund me for charge that went through less than 24 hours ago, I will never use your service again.  

[Frankie_P]

Hi @TonyH760 thank you for sharing this feedback with us! While we're sorry to see you go we are always happy to help answer any questions users may have or point them in the right direction. With that said we have submitted a ticket to our Billing Support for further assistance. One of these agents will contact you directly with any further updates.