Product Ideas

We have customers unsubscribing from our emails without meaning to so often it's ridiculous. Almost every email we send out, we get unsubscribes, and then later our members will be irritated that they've stopped receiving our updates and they will swear up one side and down the other that they never unsubscribed. Many of our members are of an advanced age and the resubscribe process is onerous to them. They don't understand why they have to "go through all these steps" to be re-added to a list they never meant to unsubscribe from in the first place. I understand the necessity of allowing people to unsubscribe, but clearly it is far too easy to do if so many people are doing it unintentionally.  ... View more

We use JotForm for patient intakes, however we are not able to automatically transmit our data directly to CC because the feature is not allowed via JotForm connection due to HIPAA compliance restrictions. I think this would be a great addition in the future seeing as a BAA can be signed already.  ... View more

I literally found out minutes ago as I was trying to launch several spring events that go into May that I can't select the respective months required to launch the event. I've been doing this for 10 plus years. I can't recreate everything overnight. I need to launch everything in the next 48 hours. I need you to extend access to the months of April and May ASAP so I can complete these events. People work in advance and need more time to migrate when working on FUTURE events. I NEVER received any notification that this was happening! How hard is it to put a pop up window when logging in???!!! Seriously. I need this resolved ASAP, like today. This is not that hard to add two months on the pull down calendar.  As an aside, removing prepay is also a pain. Yes we have PayPal, but we have established limits and a 10 year history with preppy. Now we need to invest time in engage PayPal's adequacy and/or utilize alternate third party vendor. Anyhow, this is NOT how you transition or migrate from a legacy software to a new platform. We need to be able to access April and May as soon as possible. Today.  Sincerely, Al Burdett ... View more

Many of us, longtime users of ConstantContact Event Registration solution are disappointed with this new version, especially since the legacy event product met many of our existing needs. I thought this new version would at minimum include options in the legacy and keep them or improve upon them. What I have seen to date, CC has been very slow to incorporate at least those options included in legacy program, which is making it difficult for many of us already launching 2024 programs to use and implement this new system. For example, the legacy event program would allow me to check a box to make sure I received an email every time someone registered.  I don't log into the system daily, so this feature was helpful. What was also helpful, the dashboard would show how many registrations were in the system, so you didn't have to click through if the number didn't change, that is not the case with this new program. Do we know when these existing features in the legacy program will be included in your "new" cumbersome version? This new product is lackluster to say the least. I do hope you have many upgrades to be released soon.  ... View more

I know that this borders on a breach of the posting regulations, but it is a genuine suggestion and one that I hope you seriously consider before blocking my post. I think you would be well-served by implementing an additional plan tier for not-for-profit orgs who send out large number of campaigns per month. We send out a free daily meditation email to our 61,000 subscribers and we are drowning in overage charges. I would love to see a 35 emails /contact tier at a reasonable price. Our bill has nearly quadrupled since you set the limit at 24/contact/month . . . I am currently working with the retention department, who have been helpful and kind(Thanks Laura!), so this is not a complaint email, at all. I am genuinely suggesting that a new tier would be a great addition to your current plans and I hope that it will be considered. ... View more

I want to provide feedback on a negative experience I had with your sales representative, Jack Blatchford.   On our initial sales call, I asked him a series of very specific questions about the capability of Constant Contact's integration with MindBody, and he assured me that everything that we wanted to do would be possible.   A couple days later when I had my onboarding call, I learned that nothing he promised was possible.   I called and emailed him right away to say we were no longer interested in proceeding with our account and requested a refund since the only reason we signed up was because of the promises he made, which turned out not to be true.   He told me he'd process the refund. He called shortly thereafter to say he needed more information from me before he could process the refund. I missed the call and called back. He did not return my call until I followed up with him about a week later. That resulted in a game of phone tag, until finally I asked him what information he needed and asked if I could just provide it via email since we were having a hard time connecting. He said I just need to speak to billing, but he did not provide me with the phone number. So I asked for that number, and he emailed it to me.   By the time I called billing, a full month had passed since I had originally put this request into motion, so the billing department told me that they could not guarantee a refund and they would have to submit a special request.   What's more, Jack never canceled our account, so we were billed again on June 24.   I finally got a hold of a billing representative, and she let me tell my whole story. I forwarded her my email chain with Jack, and she said she'd get the refund taken care of in a couple business days.   I understand that he may have originally not fully understood the integration with MindBody, and mistakes happen. That's not what I'm upset about. I'm upset that he did not then cancel our account and did not simply tell me to just call billing to get the refund. It should be the business's responsibility to handle the mistake and not the customer.   Thank you for listening. ... View more

When I first signed up this was included with a basic subscription. This is nickel and dime crap that I can get included with other services so it looks like I will cancel again. Thank you. ... View more

Feedback is to send and receive messages, make comunnication, ... View more

Thanks for the hard work ... View more

I have to delete all your stuff before starting. ... View more

If I have to call for pricing you should include a phone number somewhere ... View more

I'm sorry, I have been using CC for about 6 years and I find the new editor really lacking. It may be fine for inexperienced designers or some do-it-yourself business owners but for the rest of us professional graphic and web designers it really sucks. I'm forced to use it because the company I work does not want to migrate to another vendor. I got so frustrated using the editor that I finally ended up designing it in HTML/CSS in the custom code editor. That works well but if any of my non HTML colleagues need to edit text they have to call on me to do the slightest text edits. The previous version allowed you to get under the hood of each module and fine tune the HTML/CSS to fit your needs. What happened to that?! The new editor seems to have been designed to be idiot proof and for the lowest common denominator and the resulting emails look like it. Mark Goings Graphics Specialist ... View more