Product Ideas

DHMSOMarketing · ‎08-27-2021

The new survey format is not nearly as good as the previous one. It's more restrictive as far as layout, doesn't seem to allow for greeting and closing pages, doesn't allow for skip/conditional logic, and it doesn't allow for N/A options in scale questions. It leaves much to be desired and hasn't met my needs at all. I will reach out to Customer Service for assistance next week, but it is very likely that I will have to look for a completely different platform to create my survey and that is disappointing.

DavidA70619 · ‎08-27-2021

When trying to schedule a campaign it takes longer sometimes just to get the email address for feedback to change than it does to create an item in the email. It simply won't change and it is frustrating. It is not occasionally, but every single time.

MarkS004 · ‎08-26-2021

What a mess. I run two businesses and dont have time to clown around learning new interfaces. I have spent 3 minutes trying to find out how to search for a contact.

DavidB60 · ‎08-25-2021

JESUS H CHRYSLER, HOW THE **bleep** DO I GET OFF YOUR **bleep** LIST ... YOU KEEP SENDING ME **bleep** AND JUST NOW, I CONTACTED YOUR SUPPORT TEAM WHICH WAS DUMBER THAT A FREIGHT CAR LOAD OF BRICKS ... THEY CLAIM TO NOT BE ABLE TO HELP ME BECAUSE MY ACCOUNT HAS BEEN CANCELED ... WELL, NO **bleep** SHERLOCK, I CANCELLED IT AND YOU KEEP PESTERING ME WITH **bleep**ING LYING BULL **bleep** TELLING ME THAT THE INFO. ON FILE IN "MY ACCOUNT" ... THE ONE THAT NO LONGER EXISTS, IS DEAD. AGAIN, NO **bleep** SHERLOCK. UNSUBSCRIBE ME AND GO THE **bleep** AWAY, CAPICHE?

TimCoons · ‎08-25-2021

A "custom" landing page that cannot be customized? Even the custom field wording cannot be changed. Just one more thing I can use to talk my company into switching. Thanks.

PatriciaAndTonyB · ‎08-24-2021

If you could put some kind of asterisk or bullet point next to items that are scheduled to be re-sent to non-openers that would help with planning and quick scanning to see what is being sent/has been sent etc. If that already exists please let me know.

StasaV · ‎08-24-2021

i would like to be able to tag other accounts when I schedule posts. right now i can't do that so I can't use this function all the time.

DavidH92 · ‎08-24-2021

I have a large online event tomorrow (7,000 + people attending) and will be funnelling loads of people to a page on my website. I created a Constant Contact inline sign up form and discovered that there's no option to direct new signups to a page or even change the 'thanks for signing up' text. The purpose of my event is to give people something free if they sign up. Having 'thanks for signing up' is just no good. I think you should give people an option to direct sign ups to a page or, at the very least, let us change the 'thank you' text. Thanks.

MattO553 · ‎08-24-2021

Hello. I would love to be able to see my open times in a chart system. I'd love to be able to know when my emails are getting opened and at what time is best to send them. I know this data is being collected and I can see it in a list form but it's hard to determine patterns from it.

Puniho · ‎08-22-2021

Constant Contact should offer the ability to remove addresses which bounce. I shouldn't find out that I've been sending emails to someone who died 8 years ago!!! Sure, you take a higher annual fee for a higher number of recipients, but if you have the ability to remove bouncers, it seems immoral not to offer it to your customers.

KittyS · ‎08-20-2021

In the unsubscribe list, I'd like to know the reasons people unsubscribe rather than having to click on individual emails to find out.

KarolineM2 · ‎08-20-2021

For many the ability to download survey results in a csv file or at least in an intelligible format is highly desired - the new survey tool reporting available for download is appalling compared to the old version (legacy). Any update as to when the reporting of the legacy tool - or at least comparable - will be available for the new tool? if it's not forthcoming I will have no choice but to move away from CC for survey work - I cannot work with the mess that the new tool is giving me. Terrible

ClaireM32 · ‎08-20-2021

The insights section is really cool!

StoneyS · ‎08-20-2021

I just wrote why I am 'somewhat dissatisfied' with the new Contact features but there was no submit button in order to send them in. Things are just getting too complicated - too elaborate with creating an email.

MattS3334 · ‎08-20-2021

this is awful!!!

Oncermex · ‎08-17-2021

Why cant we just design our own landing page and then add our own forms? This is mandatory for other kind of marketing sites. Please

Feigenbaum · ‎08-15-2021

I can't figure out how to remove a contact. It should be so simple, but you have not made it so. This is the third time I've tried. Each time I finally figure it out, but I waste a lot of time. Please fix this. Your pages should be intuitive and they are not.

LOHikes_Rambles · ‎08-14-2021

Please remove the Rakuten button from my screen when I log in! It is annoying and useless.

RobertK866 · ‎08-13-2021

I went to live chat in the help center, and selected Product Support on the menu, then the entire live chat screen disappeared. I tried a second time with the same result. We have used Constant Contact for years, but things have changed. The email campaign apparently will not work with Outlook Express ( it simply provided garbage to my own Outlook Express email, and many of our customers use outlook express ). The one person at the help desk I was able to talk to did not seem to know the product well, but semi-confirmed that it would not work under Outlook Express ( and maybe some other email providers ). I put in a complaint, but did not hear anything back. I attempted to close the account, but received a payment receipt today that indicated the account has not been closed ( I'll try again ). For years Constant Contact was reliable, easy to use, and an excellent method of reaching our customers. Then suddenly it became totally useless, and all semblance of customer service disappeared. At this point I can not use the service at all, and would never recommend it to anyone.

LindsayK980 · ‎08-11-2021

Documents come back blurry

Product Ideas

New Survey Format

Scheduling issues

changes to contacts

STOP BUGGING ME

Custom landing page

Mark The initial email to show that it is scheduled to be re-sent to non-openers

social media scheulding

Re-direct a new sign up to a page

Open Time Report

Bouncing addresses

Unsubscribes

new survey tool - reporting needs serious attention

contact list

emailing

uploading contacts

Why ruining a great service?

Difficult page

Rakuten

failure of help center

Blurry

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