Product Ideas

GeorgeT7 · ‎02-16-2022

Impossible hold times, endless automated messages, glitchy billing, wonky problems with emails. Even this feedback form gives an error message.

PatchouliG · ‎02-16-2022

Been a customer since 2005 so 17 years! Loved Constant Contact- Unfortunately I had to cancel my plan because my business switched web developers and out new web developer had email campaigns already included in out business package. SO why pay for 2 when i already had a plan set up with my business.. I called to cancel and because I paid for a 6 month plan, they wouldn't let me cancel and they wouldn't credit it me back my unused balance of over $300. It's so frustrating. I was hoping for being such a long term customer they'd honor it but nope. I was sad to cancel but now not so much. So disappointed.

GinaC3 · ‎02-07-2022

The frame is difficult to change colors. I cannot reuse my old emails. Very frustrating. Even Free is easier to use. The cost has gone up since I began with you and it is less user friendly. I cannot move your windows to answer questions or change colors.

SaddleUp · ‎01-26-2022

My experience with the new editing/building tools for the newsletters is that it is not as user-friendly and does not allow me to make a newsletter the way I like and did before. What I hope you'll do is: ALLOW ACCOUNTS/USERS TO DISABLE THE AUTOMATIC MOBILE VIEW. The thing is, I don't like the way the mobile version puts everything into one column. The layout looks bad. Please allow me to disable it so folks can see the newsletter the way I build it, whether they view from a desktop or phone. I don't like how adding images can only be done so in stacked blocks. We used to be able to insert an image into the layout and have copy around it. When I make the newsletter issue, I now have to go into preview and then click mobile view to see how it'll actually turn out. In most cases, I have to correct fonts and spacing. Please consider these very key changes. I've been a longtime customer for many years and absolutely hate the new way Constant Contact works from my end. Thank you.

NorthsideChurchofChrist · ‎01-18-2022

Please consider allowing the custom fields to be moveable. I would like certain fields to be above or below each other instead of one being higher or lower on the list than the other. It does not flow well when similar fields are not next to each other. For example, a field asking if you are married should be near the field asking for the spouse's name.

ChristopherK97 · ‎01-09-2022

There is no formatting options for the text (not even BOLD or New Line/New Paragraph!!??) Images - Only one image at the top of the page is limiting.

SusanV1 · ‎01-07-2022

Wycliffe · ‎12-31-2021

I am completely unsatisfied with the new layout of the website. Is there anyway to revert it back to the original?

JesusR052 · ‎12-18-2021

Provide a capability to email you Your new format makes it very difficult to quickly update contacts or review exsisting campaigns for activity and correct blocked accounts. I had to click 5-6 times to just get into my campaigns and several times all I got was a blank screen Having Campaigns and contacts active at the top of the initial page might help. From my persepective as a longtime user your update sucks Bill Lund 12/18/21 1051 am oldmanlund@gmail.com

FranM5 · ‎12-10-2021

It appears as if the ability to use colored fonts either isn't working or no longer available. How can we get this feature back so t can be used.? HAPPY HOLIDAYS

JayD806 · ‎12-09-2021

Get rid of RoboGirl - she is very annoying.

TheSchoolofRoyalYoga · ‎12-08-2021

I can't tell you how many times I have left the Constant Contact window to go do something else and then came back after I had been timed out. But the screen looks exactly the same as when I left, so I think I made it in time and I procede to keep working. Only certain things prompt the Uh_oh pop up, so sometimes I go on and on with editing my email and making changes only to find out eventually that none of it took and I have to re-log in and re-do all those changes. Could there be a pop up that comes on as soon as you are timed out so I don't have to go through this? Thanks so much!

AllynD5 · ‎11-22-2021

your support is terrible.

KarenW378 · ‎11-18-2021

It would be great if there was a way to set default colors and fonts in the system. I get tired of having to change everything for each message.

SonitaG3 · ‎11-15-2021

Dave will be the reason you dont get any paid subscriber. If this company is Chattannooga based, I can see why the service is lackluster. Remove my account please and thank you. I could care less about a trial or any of that. Remove my profile and unsubscribe me from any email listing that I am on.

constanceh2 · ‎11-13-2021

not happy with recent changes. Seems like a step backwards with functionality and features

UNAM47 · ‎11-08-2021

Hello CC staff. Love the product but in certain types of campaigns I haven't been able to increase font size for the eye comfort of our aging demographic. It would be helpful to have that option

AU-Houston · ‎10-05-2021

Need a line spacing option (e.g., single space, double space, etc.) in the tool box.

BPSIOffice · ‎10-04-2021

Hello, I see that you have added holidays to your calendar (thank you!!!). Could you please include Jewish holidays too? Thank you so much.

BethWD1995 · ‎09-08-2021

You show me how many people it was sent to but I cannot easily see which lists that was.

Product Ideas

Customer Service lacking

Really Disappointed with the cancellation policies!

Frustrating!

Hoping you revert to some of the previous editing tools/blocks!

Contact Fields

Landing Page

stop changing stuff. I have it all figured out and then a new change is made.

Previous Web Lay Out

Unresponsive Account Header Buttons

colored fonts

Phone Interactions

Please place a pop up on screen when you get timed out

terrible customer support

Designing

Dave/Chat Rep

Really need "unschedule" feature back

font sizes

Line spacing option

Calendar/ Holidays

Showing who the campaign was sent to.

Getting Started with Ideas

What's New?