Product Ideas

ChelseaI4 · ‎11-28-2022

Please add a way to bulk unsubscribe contacts! It's very time consuming to have to do it one at a time.

StolleryF · ‎10-27-2022

I just realized that anyone who receives our campaign can edit the content when forwarding. They can change logos, information, everything. This is a huge liability for us to send material that can be altered and changed. I would love to see secure versions sent out.

TheresaG605 · ‎10-26-2022

For the amount of time I have wasted so far, I should have just individually sent out my emails. Uploading contacts takes too much time, and the platform does not allow you to do anything outside the very narrow guidelines. I have ads ready to post, but I can't use them with this terrible platform. They have lots of templates if you don't have anything to work with. They claim to be integrated with Canva. You can access Canva to create an email from within Constant Contact, but if you already have the content created, you cannot upload it. You cannot upload png or jpg files of content, unless you add them to a preexisting template. If you want to upload something you already created, it has to be a pdf file, then those are always too large for Constant Contact. I'm done. I will just create a template in Gmail and send it to each contact individually. At least that functions.

ErinGarvey · ‎10-20-2022

There's no room for customization with the new updated campaign builder... it's absolutely terrible. it's all blocks and now every campaign looks like everyone elses. No consistency between editor options on the premade templates vs. built from scratch Some premade templates offer 3 column options. if you use the build from scratch option, there is no ability or option to create 3 columns or more. Would like to see more options in the builder such as custom padding options vs. automatic padding Ability to create 3 columns without having to use a premade template Buttons radius does not work to make corners rounded Trying to create multiple rows with spacer/divider between and same color background still shows white space in between if background color is different color than white Would be nice to have text wrap around a photo when you're introducing a new employee or sending a blog style campaign.

TheresaC392 · ‎09-24-2022

There should be a way to edit emails after testing

AriL1 · ‎09-20-2022

It takes so much time trying to figure out how to copy and edit a campaign. It used to be so easy to change the color of a block, now it is impossible unless you talk to Support. And sometimes they do it themselves and sends you a copy, but you don't know how to do it next time. Unbelievable how complicated you can turn a simple way to do it into an impossible task. What is the purpose for this? It is discouraging.

ScottW449 · ‎09-14-2022

Hi -- Lots of problems with the updated interface. Would love to be able to go back to the old interface. Since the update I can no longer drag and drop images from my desktop into my emails I am creating. So now I have to go through a mutli step process when before it was a single step. What I do is image heavy so this is a big deal regarding the speed at which I can get this done. Can you bring this back? When I move something it no longer is an independent image -- it is joined with whatever is below it and adopts the same colors etc and cannot be altered without simply creating it from scratch and deleting the existing item I just wanted to move. Again a multi step process that was once a single step. Could you simply add an up or down arrow that can move things up and down the email? Really if I could go back to the old interface I would. It was superior to what is there now.

FirstNameL082006 · ‎08-15-2022

DeborahK211 · ‎07-28-2022

Your support for campaigns and administrative matters has gone downhill dramatically. Not only are response times poor, but the "English" of the person handling the calls can be difficult to decipher. Very disappointing because for years I have been so impressed by your company's representatives. Now I must consider making a switch.

JF4NY · ‎07-21-2022

I have 2 instagrams that I can switch back and fourth, why cant I do that on constant contact?

BlayneyC · ‎07-14-2022

Most help desks are either impossible to reach or of no help. Constant Contact is wonderful help, every time. Somehow my novels disappeared from the bottom of my template from one week to the next. When I phoned for help, Uday, maybe the most patient, diligent person I've encountered in seeking help, stayed hard at work for over an hour while he had to search Amazon for images of the books, resize them, and redo the template. I've had this experience over and over with CC. It is the reason I've kept working with them for many years. My thanks to Uday for an heroic effort, and to CC for somehow keeping people like Uday on board.

MichaelB988 · ‎06-28-2022

I find it hard to believe that a service centered around email would not allow its users to contact them via email! Is this a joke?

NowellW1 · ‎06-16-2022

Please give the same functionality o the app as available on the web login. It can’t do things like edit a campaign and insert buttons. The app should be easier not more difficult.

ErikaB224 · ‎06-13-2022

Hi, it's such a headache always having to convert timezones in my head to know when an email is going to be sent out or when someone clicked a link, etc. I wish the timezone could be based on the location you've logged in at or based on the zip code of your business' address! That would make things SO much easier!!!

MarceenaP · ‎05-25-2022

Hello, It would be much better if constant contact had a option to divide things into folders. We manage HOA, COA's ,Commercial and Apartments. Having a separate folder allows for better organization and faster communication

JimM809 · ‎05-24-2022

Ever since you updated the format, when I am in one of our client accounts, it will lock up. I have to go back to my account, and go back into accounts to get to my campaign. Sometimes I have to do this several times as the campaigns don't always come back up. Just please fix what you messed up when you upgraded, and that's not really true there, the format. Downgraded is more like it. Just make it work like it used to. Thankyou

ORRC · ‎05-20-2022

I just tried to submit feedback, but couldn't scroll down to actually SUBMIT the feedback, so here is what it said. "The tips are fairly helpful, but the editing portion is so much of a pain that it almost completely overshadows the help. It's super unresponsive, things have to be done twice or more, and edits aren't even always saved despite me manually saving. Please make it less clunky and unresponsive." Holy guacamole editing emails has been a NIGHTMARE. I have to do EVERYTHING twice or more, and then despite me manually saving my edits, when I reload the page, my edits are gone. Sizing things next to each other is like pulling teeth, and I've had to do resizes about 5 times at least. Also, why can't you do text wraps? Text wraps seem like a fairly simple thing to do. Please make this less terrible to use, it really is super frustrating.

Gustavo_GDM · ‎05-13-2022

Ever more people hover over links provided on emails to see if the destination address looks safe. When a link is inserted in a Constant Contact email campaign it appears as a exceedingly long and scary address in a Constant Contact server, rather that the simple address that the link intends to take the user to. If the user is naive enough or fearless enough to click anyway, the link works. But some of the recipients may become suspicious of the email sender. Here is an example: The link to the home page of pwol.ca (https://pwol.ca) Appears on the email as directing the user to the following address: https://r20.rs6.net/tn.jsp?f=001-i-aSrPUArKFsXwjTzqUiFcQNR_XlUGtlcoZMKQKeFc0Rvx-puFCtalvKoGq3b-0G4cUUtWobzZ-qCu71_2tItTAdcxVOYBLm2Bi-wGgE9vMi9Y7Pj936nRUCEsGJIv-ID29gAI5Baf3HU6llO--JmxvrcsqDBS1NqUpkocclD9upETS39cRE5YV41PSy5gXNvD1MhZFnQk=&c=&ch= I find that SCARY enough!

PAULH30 · ‎05-10-2022

I had 12800 images in my library. After Constant Contact update the library took forever to open - even on my 1gbit fibre connection. Obviously developers hadn't tested update with a full library of images. It took 5 minutes to change one image and hence couldn't complete the newsletter I was working on. Therefore tried to remove all the old images from the library in an attempt to speed up the process that CC broke, but guess what - the developers don't allow you to sort them in date order (i.e you can't sort by oldest first) so another huge headache! Some poor design decisions from the developers I'm afraid that causes a huge problem for some of the users.

Monica77 · ‎04-29-2022

I chose to purchase an account today with one of your reps, who entered my credit card information and subscription into someone else's account. This was a HUGE security risk for me and the person who's account he put it under. It took me almost 3 hours and 9 people to fix my issue today. All of the people I spoke to today, except the last one, constantly interrupt when I'm talking and don't let me explain anything as if they have tons of other things to be doing instead of helping me. I got hung up on once when I was trying to explain (for the 5th time) what the issue was with the account and the call got disconnected 2 other times. If they would not have been rushing so much today, maybe my account wouldn't have been made incorrectly and I would not have spent that much time fixing someone else's mistake today. Everyone I spoke with, other than Bobby and Nazim, either did not understand how to fix things, or they claimed they fixed something and actually made more mistakes that had to be fixed by the last person I spoke with. I urge you to have a much better system for customer service so I don't have to speak with 9 different people to fix something that was not my mistake to begin with. It is also extremely frustrating that I have been given several phone numbers to contact when I think I will be able to speak with the same person, who already knows me and my account, but it is simply an automated number. While I completely understand that sales are important, customers should absolutely be more important. Today, Constant Contact put my personal financial information at risk by putting my credit card on someone else's account and no one wanted to listen long enough to entirely fix the issue, which prompted me to have to call back multiple times and be bounced to multiple people. I was also told that there were no supervisors or managers to speak with, unless I wanted to wait for 5 days. I truly hope that there is a much better transition into actually using your product. I certainly don't feel like a valued customer at all right now! I also was told a coach would contact me for a demo meeting after I signed up today but I have not email from a coach and haven't been able to speak to the person who set up my account incorrectly. I don't even know who to contact about these issues. If I don't know how to use the product, I cannot keep subscribing.

Product Ideas

Unsubscribe contacts in bulk

Secure fowarding

Garbage

New campaign builder is horrible!

edit function after testing

CHANGING THE COLOR OF A BLOCK IS SO COMPLICATED

New interface has basically broken many of the features that made this easy to use

Set up user call-back rather than have users wait on the phone to speak to an agent.

quality of customer service has plummeted

Istagram

Uday

Where's the email support address?

iPad app

Time Zones

Folders for constant contact

Running Badly

Why is this interface SO BAD

Long & suspicious destination adresses in links included in email campaigns

Can't even access my photo's now after recent update

Customer Service

Getting Started with Ideas

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