Product Ideas

MaryH821 · ‎12-01-2020

Why do you have to "fix" things that aren't broken? 100% of what we do via Constant Contact is sending instructions to new clients. We do that by resending a campaign to a specific new email address. Now you have taken that option away so instead of a simple and fast process that I have used for years, I now have to add that person to a list, delete anyone else from that list, and then go back to the campaign and resend. What used to take about 3 steps now takes many more than that. WHY???

BoschSecurity · ‎10-15-2021

We created an event registration campaign, and an associated Event Landing Page. Discouraged there is no analytics-type reporting for the landing page. In addition to actual registrations, it would be very valuable to gauge level of interest from the invitees. Simple data on landing page clicks woul dbe very helpful, such as: Number of "Add to my calendar" clicks Number of "Register now" clicks Getting contact info on who clicked would be neat, but not necessary. Simple counts would goa long way to help evaluate interest and response rates.

BookTrust · ‎05-25-2017

when might we see this ? This moring I just wanted to correct a link (moments after send, I of course discovered the error) but no can do without resending. THis would be so helpful, and (I don't think) not super challenging to implement. IN THE MEANTIME, clear and accurate messaging is so appreciated. When I click on the "edit" button for a sent email, you say "you must first copy so as not to impact reporting" but that implies there might be a way to fix it without copying if you dont care about reporting, which is not true. Rather than send me down the rabbit hole that doesn't exist (and take the time of your chat support staff) just say "in order to edit a sent email you must first copy the email, then make any corrections and resend. Currently there is no way to edit the email you sent without resending." Thank you.

SamM540 · ‎10-06-2022

It's no surprise that many people use tools like Canva or other design platforms, to create images and newsletters that look aesthetically pleasing, at which point they bring them into Constant Contact in order to email out. My issue is, that on my Canva design, there are specific locations where I would like a clickable button/link to be located. I don't want the entire image to be hyperlinked... No. A SPECIFIC part of the image. This is why being able to overlay an invisible button from CC, onto an image that's imported into CC, would be huge. Rather than having a separate button that's under, beside, or above my image, I could have the button overlayed ON TOP of the image, so that the button that I've created on my image becomes clickable. I would want it to be almost like an invisible text box, that I could just drag on top of the image, so that I can then hyperlink the text box and simply place it over the 'button' that I've created in Canva.

BillS695 · ‎05-30-2019

It would be VERY helpful to have the page selector at the bottom of the Campaigns screen appear at the top of the list as well as the bottom. Thanks, Bill

FairbanksArts · ‎04-16-2021

PLEASE consider adding a comments feature in email previews to ease the workflow for teams who collaborate on campaigns. There is an incredible amount of time wasted communicating necessary edits, asking questions about content, and scanning a campaign numerous times that could be solved with the addition of a comments feature. (I'm thinking of how such features within Google Docs or Airtable assets review are tremendous time-savers that add value to their products). Thank you for your consideration!

TysonH · ‎03-15-2021

I would also add that when a multiple choice question was created in the Legacy Builder, the choices were presented horizontally across the page, instead of stacked vertically as in the new Survey Builder. The vertical stacking of the options makes the survey look much longer and will likely result in fewer people responding.

SkyIslandChurch · ‎12-28-2018

I'm really upset that image editing has been made so difficult. I used to be able to crop an image from the library and use it over and over. Now it's an 8 step process that I don't understand and it's done from the campaign. So every time I want to use the image I have to go through the editing process all over. This is ridiculous! CC should go back to the old way!

ShannonP276 · ‎07-19-2022

Hi. We have donors who unfortunately share email addresses and as they are individuals they need to receive emails based on them and not just the email address. That may not make sense. So only 1 individual with the email address was brought over to your system and is now in the lists to get emails for whatever list the email is associated with despite the fact that that 1 individual may not be on that list. I was told today to use the work around of adding " 1" before the @ symbol on the emails of the donors not in CC. While I can do this to the 360 records It would be better customer service if that was built into your system. I should never know this is an issue. Your system should sure give the first record that it comes across the original email but for every record that follows it should add that little it to make sure the records are all brought over and sending to the correct lists. I'm amazed that this isn't already built in. Please add this. Please, Pretty Please!

SteliosS7 · ‎12-03-2019

1. When sending a test email the registered emails that can sent emails should be listed in a drop down menu. Now we have to add manually all email addresses. 2.Add a calendar button in the email newsletter for easy scheduling 3. The RSVP has only mm/dd/yyyy. In Europe we have dd/mm/yyyy and sometimes its confusing. 4. Also in RSVP when you add apostrophe is not working properly in the email newsletter. there must be a bug. thanks for your support Stelios Smyrillis

SherriH381 · ‎01-30-2021

PLEASE get updated to provide quick import for outlook 2019!! With the newer software for Office, the outlook version 2019 is the operating system. Constant Contact needs to provide integration for this version!!

PaulM67558 · ‎01-11-2021

Update the add one contact page area The add contact page takes a lot more moves in order to add contacts that you want to add more then just the email address for. There was an option to select add more then one contact on the page that would let the add contact page refresh. Now in order to add another contact you have to go back to contacts, and start all over again. Adding like five contacts takes the time of adding ten compared to the way it was. Have your web designers actually tried working with the site or just adding more fields from the design panel? We were all glad to see Vista go away, not to see it return here. Ken Shaw SR Computer Support

MisaH · ‎09-16-2019

I would like to download an excel file of all my lists. NOT the contacts in the list. An overview of all my lists. Can't find a way to do that, but I think it would be a great tool.

WEF1902 · ‎09-10-2019

Is there any way to arrange our data by folders?

Phyllis4185 · ‎09-01-2020

It would be helpful if, when looking at all images, you could see if one was in another folder. I find the organization of images extremely poor and frustrating!

DustinB32 · ‎05-08-2019

Not being able to print/download a draft from the Preview page is quite annoying. This feature needs to come back - or it needs to be put in another intuitive place. Printing already sent communications from the "all communications" list is fine, but not being able to download a PDF of a draft is VERY problematic.

SandraH3175 · ‎06-25-2020

It would be great to be able to access contact details from a segment I've created. Segments help me break down lists. The contact list has the ellipses for accessing the contact details when you look at it. If that same ellipses was offered on the segment contacts, I could much more easily review my contacts and get rid of bs emails. As it currently is, I have to look at the segment list, move back to contacts, search that contact, then edit them, then move back to segment list to see which is my next one to work on.

wendip · ‎02-05-2022

It would be great to be able to pick the folder exports go to. It was hard to find them.

HelenR04 · ‎02-04-2022

It was very helpful to have the link at the top of the "create" page that was for recent emails. It seems to be gone now... which means I'll either have to re-create the header I had created, or go back and make a copy of a previous email to make changes. Either way, it's extra time and effort. The "recent" link automatically linked me to a previous email that I had sent, and it was very helpful.

Marisa_M · ‎12-30-2021

Is there a way to add an error message or some kind of notice when someone signs up for our email list, via a CTCT form, if they are already listed as being "blocked" in our CTCT database? Something like "thanks for signing up, but your email server is currently blocking our messages. Please contact your email administrator to unblock our messages, or sign up with a different email address" Background: We have several of our contacts who don't receive our messages because their office (on THEIR end) has blocked ALL messages from Constant Contact servers. Of course, CTCT does not have the capability to assign us a static IP to send from, then this would not be a problem. But, anyway, this office hates getting SPAM so much from other people who use CTCT, they have decided to block ALL CTCT messages, so ours are inevitably blocked. We would like to encourage these people to sign up with a different email address (i.e. a personal gmail account, etc.), but they won't if they don't know that their office email is being blocked. Thanks.

Product Ideas

Ability to type in or paste contacts when resending campaign

Create report for event landing pages

Ability to recall sent email

Overlay a Clickable Button on top of an Image

Have pagination at top and bottom of campaigns list

Have multiple users edit email at the same time

Display multiple choice options horizontally in survey

Faster way to crop image

Different records with the same email address

Remember Email Addresses When Sending Test Emails

Add full support for desktop versions of Outlook 2019 and 365

Ability To Add Contacts One After Another Faster

Print an overview of contact list names

Create reporting by campaign folder

Show which folder an image is located in

Print or download draft emails as PDFs

View and Edit Contact Details from Segment List

Choose what folder downloaded reports go into

Show a "Recent" Tab On the Template Picker

Suggestion: When Blocked Email addresses Re-Subscribe they should get an alert

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