Product Ideas

It would be extremely helpful if you could see which account user was performing actions. Who created a campaign, who added a contact, who edited a contact, etc.   For accounts with multiple users logging in, we need to be able to see who is making which changes. Almost for quality control.   Example - A contact is added to 'All Office' list, however they should not be on that list. Management needs to be able to track the user down, that added this contact, to see why the contact was added to the wrong list.   It's great we now have the ability to add different user roles; however this 'activity tracking' or 'multi-user setup' has been requested since 2013 on various threads. ... View more

When trying to add a block to my campaign, the pink line that appears moves much too fast. Thank you. ... View more

We used to have an option of looking for someone by phone number. That feature is gone. Why? ... View more

It would be helpful if, when looking at all images, you could see if one was in another folder. I find the organization of images extremely poor and frustrating! ... View more

Why is adding a new contact to my contact list so difficult. This should be the easiest thing on your service. Not a “let’s find the lint”? ... View more

Hi, In Australia our date field is as follows DD/MM/YYYY, therefore the campaign returns as 'event already occurred' due to your date field mm/dd/yyyy being the coding behind the field.   I need this fixed. Thanks ... View more

Would be nice to have a guide say what size photo will fill the background area nicely or other options in the background. ... View more

I am wondering if there is a way I can get alerted through my email that a client has completed the survey. This did not happen and I need to know this without the client telling me that she has finished and sent it in. Thank you! ... View more

It would be great to be able to access contact details from a segment I've created. Segments help me break down lists. The contact list has the ellipses for accessing the contact details when you look at it. If that same ellipses was offered on the segment contacts, I could much more easily review my contacts and get rid of bs emails. As it currently is, I have to look at the segment list, move back to contacts, search that contact, then edit them, then move back to segment list to see which is my next one to work on.  ... View more

The landing page and form options for WordPress and so bad. It is extremely hard to customize them to match our company's brand b/c the number of fonts available are very limited and you can't choose a custom color. The form and landing page builders should be like the email builders. ... View more

In your Sign Up creation form, you give a place to insert logo, but each time I do, part of our logo is clipped. You should either: (1) give recommended dimensions, or (2) give us the ability to resize the logo! Such a frustration. ... View more

Hi All! So I just switched over from another EMM provider, and there are some things that are really being overlooked for professional marketers as far as automation is concerned. As someone who was a diehard, and consistently in the top 5% of monthly users, there are things that I love so far about Constant Contact (i.e. easily being able to adjust the theme of emails without diving into source code).   There are definitely some things aside from the basic email editor that I think can be improved on. For instance, being able to base an automated series around a specific date or custom field is crucial in B to B email marketing. Our clients have lease expiration dates listed in their contact profiles (custom fields), which means that they would specifically be looking for our products around this time. Being able to time an automation series around this would be a game-changer.   Another improvement would be to allow the functionality of automatically funneling contacts into separate contact lists once they finish an automation series. For example, during an automated series, I do not want my "general interest" emails going to specific contacts in addition to the automated series, but after the automated series is complete, I would love to avoid having to manually remove them from the automated series and add them back into the "general" list.    Just some thoughts on taking the automation-side of Constant Contact to the next level! Thanks for listening to my rant! Matt ... View more

The new custom code editor no longer appears to support 1) text-only versions of emails, and 2) a checkbox that adds a "Have trouble viewing this email? Click here" link to custom emails. We need both for our custom email campaigns. We've found where we can get to the old custom code editor (where these features are still available), but if this old editor gets phased out, we will no longer be able to access these features. Can you add them to the new custom code editor? ... View more

Why is it that your custom text field is so short?   Surely, we should have options? Look at the length of THIS text feedback field?   I cannot work with a tool that is so restrictive. ... View more

Constant Contact Rep. by phone tells me that their new (non-legacy) emails series does NOT allow us customers to directly Edit (change) how long after someone joins an email list until they get the first email in the series. Once your series is Active, there is NO WAY to simply change the "Start Delay". So if you want to change the start from 10 day to 20 days, you can NOT simply do that. Instead, you have to COPY the entire series, rename it, save it, then go back and deactivate the prior series (and then delete it), then Activate the COPY series, (but emails already in the pipeline will NOT get this series since the Trigger is NEWLY-ADDED emails, not ones already on the list. If, like me, you have ~30 of these series (each with 15 emails), you will need to do all of these steps ~30 times! HUGE waste of time!! They need their programmers to FIX THIS and let us simply Edit the "Start Delay". ... View more