Product Ideas

TomP8052 · ‎10-31-2021

Signed up for your trial, then started to get bombarded with emails. To the point I was looking to stop them, and possibly cancel my account. The fact that you don't allow me to cancel my own account is why I will not be paying for your services.

MikeS856 · ‎11-17-2020

This doesn't work. I'd rather have a support link than a "feedback" link.

AMFYT · ‎12-10-2022

It would be great if we could have Constant Contact users authenticate using SAML. Right now, there's no way to enforce authentication policy (like MFA) to users with access to the account. Likewise, it would be helpful if we could auto provision/de-provision users using this integration Hope you can look into adding this feature.

GeoCatch · ‎10-18-2021

Hello we are using your RSVP box for an event and the month format is in US (M/D/Y) and not what we use in Australia (D/M/Y). Is there a way this can be changed?

BoschSecurity · ‎10-15-2021

We created an event registration campaign, and an associated Event Landing Page. Discouraged there is no analytics-type reporting for the landing page. In addition to actual registrations, it would be very valuable to gauge level of interest from the invitees. Simple data on landing page clicks woul dbe very helpful, such as: Number of "Add to my calendar" clicks Number of "Register now" clicks Getting contact info on who clicked would be neat, but not necessary. Simple counts would goa long way to help evaluate interest and response rates.

DayA0 · ‎10-11-2021

Hello. PLEASE allow different email campaigns to be opened in new tabs. Having multiple campaigns open helps with visual reference when working on the format of new campaigns. It also helps compare reporting, etc. PLEASE PLEASE!

MarcL038 · ‎04-03-2015

You have horizontal spacers to separate sections, but not a vertical spacer. I'd like to be able to add a vertical bar to separate my content. Thanks!

ChelseaI4 · ‎11-28-2022

Please add a way to bulk unsubscribe contacts! It's very time consuming to have to do it one at a time.

IvanR · ‎10-18-2020

I had two contacts that were same person but different email addresses I deleted one to combine them. Then your system would not let me change the email on the remaining contact to the correct email of the deleted contact, saying it still existed (even though I had deleted that record). A search proved it didn't exist. So now I am screwed. Your system has a bug. FIX IT so I can get my data correct. I founded a software firm in 1981 that still exists today. Do you test your software before releasing it on an unsuspecting user?

RogerB77 · ‎09-30-2021

It would be useful if the least engaged list could be rank ordered or made to show last time the client opened a message. I like to purge my list of anyone who has not opened a message in a year.

IBI_UCC · ‎08-25-2017

The calendar view is great but it would be more valuable if it were used for the event campaigns by date. Currently the list of events lists them in order of the dates they were created, not the date they actually are scheduled to take place. This makes it very difficult to locate a specific even as it approaches. Will Constant Contact figure out a way to allow us to view them in the order they will occur? Would save so much time and frustration. Nancy

SAScc · ‎02-04-2019

ONCE AGAIN, CC rolls out ill-advised changes for change's sake. The "new" email builder is utter nonsense. It is restrictive, uncooperative, and amateurish. What was wrong with the way it was for YEARS? Why change? Is this really better? I echo what others have said in that it takes MUCH longer to compose an email the way I want it than before. I won't bother asking for an option to use the old editor; as we all know how those requests turn out. I guess we'll just take what's shoved at us and keep paying, as per usual.

Debrat200 · ‎09-21-2020

There needs to be an easier way to re-subscribe someone. It should be possible for the CC user to do it. We have several people who have unsubscribed somehow who want to subscribe again but never get the re-subscribe request. The CC website also can be confusing. For one parish I work with, it has one look. For another parish I work with, it has a different look. It's hard to figure out where I need to go on the different pages to accomplish what I need to do.

BoomerS · ‎11-01-2022

We did a Segment report of contacts who haven't opened an email in 2 years. So we unsubscribed 1,500 of them.. But digging deeper we checked some of the addresses for engagement, and found many had actually Opened older emails recently or even within past year. We chatted with customer service who told us it was a glitch with CC reporting! But now CC has said we can't resubscribe them as a list and have to individually and manually resubscribe the ones who did open emails. These contacts Did NOT opt-out, we Unsubscribed them due to mistake CC did in segment reporting. Going forward, we would like CC to make it easier to just upload the addresses again of those who WE Unsubscribed that didn't opt out on their own. It is too confusing to our customers to have to resubscribe due to no fault of their own and many would just ignore signing up again.

KathyF06 · ‎08-19-2021

We are really struggling to get survey pages to work for us as smoothly as legacy surveys. Here are things we need: Surveys that last longer than 6 months Way to capture personal data Better reports. Please help we are ready to leave Constant Contact.

TomD0625 · ‎08-16-2020

Love the calendar view! But if you want to make it even better, provide a "preview" or "thumbnail" of each posting/email, instead of just roll-over text.

Buddy_Barnett · ‎08-16-2021

I don't use this feature. I liked the old system.

StolleryF · ‎10-27-2022

I just realized that anyone who receives our campaign can edit the content when forwarding. They can change logos, information, everything. This is a huge liability for us to send material that can be altered and changed. I would love to see secure versions sent out.

BradIsbell · ‎10-27-2022

The "new" Survey Builder SUCKS!!!!! It's terrible. Slow, buggy, the "Done" and "Save" buttons either move around or disappear. Often my edits are not saved. Where is the Thank You page and location to edit it? Oh, doesn't appear there is one.

BookTrust · ‎05-25-2017

when might we see this ? This moring I just wanted to correct a link (moments after send, I of course discovered the error) but no can do without resending. THis would be so helpful, and (I don't think) not super challenging to implement. IN THE MEANTIME, clear and accurate messaging is so appreciated. When I click on the "edit" button for a sent email, you say "you must first copy so as not to impact reporting" but that implies there might be a way to fix it without copying if you dont care about reporting, which is not true. Rather than send me down the rabbit hole that doesn't exist (and take the time of your chat support staff) just say "in order to edit a sent email you must first copy the email, then make any corrections and resend. Currently there is no way to edit the email you sent without resending." Thank you.

Product Ideas

You lost my business

Link In Account To Contact Support

Single Sign On Option for MFA

Edit date format for RSVP action block

Create report for event landing pages

Please allow campaigns to open in new tabs

Insert vertical divider into a campaign

Unsubscribe contacts in bulk

Email Address Already Exists when Adding or Editing Contacts

Least Engaged List

Show events in calendar view

Another swing and a miss

Easier way to resubscribe a contact

Make it easier to Resubscribe contacts we have Unsubscribed

Survey Pages

Show preview of campaign through the calendar view

Social posts performance

Secure fowarding

Survey Builder

Ability to recall sent email

Getting Started with Ideas

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