Product Ideas

HeidiS89 · ‎03-01-2022

You have destroyed your survey system and made it incredibly unflexible. The questions are now way too simplified and do not allow for any customization.

SANDAPT-JM · ‎11-02-2018

...and when I click on the "x" in its upper right-hand corner, it opens a new tab in my Firefox browser. The tab contains nothing. I pay good money for your product and hate seeing Facebook product ads or any other "advice" ads while using it. Please get rid of this useless, annoying feature or tell people how to turn it off. Thank you.

SaddleUp · ‎02-23-2022

I used to be able to do this. But now it seems to have to be a YouTube video to click that leads readers to YouTube to watch. That's cumbersome, when all I want to do is insert a quickie video or GIF. Is this possible? If you don't mind, here are my other gripes about the "new" newsletter format/tools: I do NOT want to have my newsletter automatically in the mobile format when folks view it on their phones. I want it the way I design it from the get-go and want to have the option to keep it that way for all views. When I do a newsletter now, the mobile version's single column layout is not aesthetically pleasing. I don't like how I have to preview it and then also check the mobile version to ensure that my fonts aren't all whacky (different sizes, fonts). They look fine when I create, but I know they're messing up in the other views unless I check and change them. I wish we could copy any text block and paste it. Can we? The older version of CC was that way, but I don't see that option easily now. I hope that you take these comments to heart. I have been a customer of yours for more than 10 years and I am now less confident and more frustrated creating my newsletters. Thank you, Lisa Sperling

CarolinaChamber · ‎07-21-2021

This survey update has been extremely frustrating. A net promoter score measures customer experience and predicts business growth. This proven metric transformed the business world and now provides the core measurement for customer experience management programs the world round. This score must be calculated on a 0 - 10 scale. Your new numerical scale no longer gives the option at starting at 0 which is a huge problem for accurately calculating that score. Many of your features that made your system useful have been taken away. Please fix them!

RichardJ691 · ‎07-18-2023

Please add a confirmation button to confirm everyone. I accdently sent out an email asking for confirmation and it was send to all those already confirmed. Now they have to reconfirm.

LauriC15 · ‎02-13-2022

I should be able to upload a list of invited guests. As it is the only way people become invited is if they receive an email but I cannot send them an email AFTER the initial email has been sent out without creating a whole new list. The Events emails will not allow me to send a list with tags so my only option is to have multiple lists for one invited guest list. Very difficult to keep organized when the list keeps changing. My list of invitees to this event keeps growing and the program does not allow me to seamlessly add people without having multiple contact lists which just makes it so easy for people to fall through the cracks.

CasinoDaniaBeach · ‎10-05-2022

Have it where there is a tab to just show folders verses having every campaign in list format. Would help with organization so things don't get so cluttered and would make finding previous campaigns easier.

BrianK7355 · ‎07-06-2023

Love this feature! Unfortunately, with this mind set like a steel sieve, I occasionally forget the amazing, witty resend subject line I masterfully and painstakingly crafted. This usually happens when I really, really, really need to know what it is and can't wait for it to go out. Please make this viewable between the initial send and the scheduled resend!

STWServe · ‎09-15-2022

This week I noticed a change in the color of the cursor on the edit screens for campaigns. It's now white, which makes is almost impossible to see when there's a white background. It's affecting both html and non-html emails campaigns. Can we get this changed back to black? It's adding an extra layer of challenge to send emails.

rcppubs23 · ‎09-14-2022

When you click on Reporting and get a list of reports, you easily get the impression that you can click through on any one of the columns and it will take you to that place directly. For instance if you click on "Bounces" within a report row, you expect it to take you to the list of bounces, because there are other places in the report where you can do that. I even think that in the past you could do that in reports. If you can make it work that way it would be an improvement. If you can't, you should at least have a color background across the row display on mouseover, that would suggest the columns cannot be accessed directly.

ScottJ110 · ‎12-24-2018

When I try to crop images using the new image editor, it crops then it automatically reverts changes as if I never cropped the image. Does anyone else have this problem?

JasonD234 · ‎11-13-2019

Why Constant Contact chose to release a function that is this underdeveloped is quite confusing. There is no way to change the size of the font of the poll content. Why? Every time a recipient clicks on a poll box, a seperate pop up window shows up "thanking them". What is the purpose of this? Why can't the recipient simply just click the poll button and leave it at that? This makes it nearly impossible to have multi-question polls. There is also no way to ask open ended questions as part of the poll. This feature never should have been released without proper development.

JannaP · ‎06-02-2021

I'm not sure if i am doing something wrong but when I put my own hex color in and want to use it somewhere else in the email, I have to put the number in again instead of it having it their as a choice. The other version gave you the last few colors you used. Miss that.

DonP711 · ‎05-01-2020

We need to have more than 10 users. Please give me a call to discuss.

DarylL97 · ‎09-04-2022

For our daily newsletter, we have used both the "Greeting tag" and "View as Webpage" with no problem. When the recipient clicked on "View as Webpage", the greeting tag would say "Greetings!". Please check the "View as webpage" from the August 18, 2022 campaign - https://myemail.constantcontact.com/What-s-Happening-at-Quail-Creek---Thursday--August-18--2022.html?soid=1133178390479&aid=SeB-Cg0baaI . On August 19, the View as webpage now displays "Good morning Daryl" instead for ALL recipients - https://myemail.constantcontact.com/What-s-Happening-at-Quail-Creek---Friday--August-19--2022.html?soid=1133178390479&aid=lMQMIllBTvk . The View as webpage should display the Default Greeting NOT the Personal Greeting of the editor of the newsletter. This was brought to my attention by recipients of the newsletter wondering what is going on. I spent a useless hour on the phone with Customer Service who did NOT understand my question so for now I've had to delete the "Greeting tag" insertion since we have recipients who require "View as webpage" to see the images. Can you please fix this?

MatthewO · ‎11-07-2016

Hi Constant Contact, the new system now includes social share links mandatory at the top of individual email archive linked copy, unlike the previous system which did not. For our use, we need to NOT have social links on selected archived emails, so please remove these OR add option to remove them. Otherwise we cannot continue to use CC after several years & need to move to a different email marketing service ASAP. Thanks, Matt

SteveL13 · ‎05-17-2021

Change the way Constant Contact updates Preferences. You need to provide a way for contacts to click on "update preferences" without receiving another e-mail. Most other companies do this. Have a popup appear or automatically go to your website with verification from the initial users e-mail. Have your programmers send a uniquely generated code for every email sent out by Constant Contact. When a user wants to update their preferences, send them to your website by autofilling the e-mail address and use the unique code plus the senders e-mail address to confirm their identity. (Making sure its not an unsubscribe from someone forwarding the email) It is such bad practice to have a second e-mail sent that people need to click on in order to update their subscription preferences. Also rename your option: 1. "Update Subcriptions" (Mange your e-mail lists that this sender has you on) 2. "Unsubscribe from all Future e-mails from ......" (You will not receive any more e-mails from this sender)

AndrewK51122 · ‎10-15-2020

I am trying to search a contact by a detail of their email or last name, all of which I could select for in your old template, but this feature seems to have disappeared. Where is it? How am I supposed to do a detailed search now in your system?

TomT32 · ‎12-09-2021

I HATE this new layout. I want the old layout back please. Where I can access my folders and file accordingly. This new layout is NOT user friendly.

OMHRA · ‎10-01-2020

We really liked the template we had for sending out our job postings and alerts. I cannot re=create anything like it and our 550 members recognize it...please help

Product Ideas

Survey

Turn off pop up notifications in account

I want to insert a video or GIF and have it just run in the body of my newsletter.

Ability to edit each option on the "Numeric Scale" question

Manually confirm contacts in Awaiting Confirmation

[Events 2.0] Upload a list of registrants

Utilize Folder Option

Show Resend to Non-Openers subject line on Email Details page

Change the cursor color back to black

Links On Reporting Page Going To Sent Report (Clicks, Bounces, etc)

Cannot crop images with new image editor

More customization options for poll block

Recent colors section on color picker missing in cross device editor

Need more than 10 users on Email Plus

Cannot use "Greeting" tag with "View as Webpage"

Ability to edit, remove toolbar in emails' webpages (social functions, legacy landing page form)

Update Profile-Pop Up window instead of Email

Search contact by "contains" detail

New Layout

LOST IN YOUR SUPERDUPER NEW TEMPLATE MANDATE

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