Product Ideas

Hello! I signed up for SMS marketing and I took advantage of the social media post option to generate leads. The problem is that the post on Instagram doesn't have a clickable link, which defeats the purpose. The link is shown but there is no way for customers to click it and on insta, you can't copy paste a link easily. I had collected phone numbers from folks at an in person event who wanted to subscribe to our text list, but I cannot add them. Turns out they need to agree on the landing page, so now none of those contacts can be added. I feel like the SMS marketing via constant contact is not at all user friendly and none of the above information was provided before I chose to sign up. I had to jump through alot of hoops to figure it out. Irritating. ... View more

There used to be a feature where the email fields would auto-populate when you started typing in an email address. Now you have to scroll through the list which is a huge pain when you have a lot of email addresses. Can we get that feature back asap, please??? Thank you.  ... View more

When I have sent a re-subscribe email to someone who accidentally unsubscribed, it would be helpful if I got an email saying they replied. Otherwise, I have no idea if the email reached them and/or if they responded. ... View more

Hello,   I don't know your systems well enough to know if the following idea is possible but here goes.   I read your documents and listened to the video about suspended emails. I then took one key suspended email (an advertiser with us) and asked him to check with his provider to see the status of a Constant Contact email that was suspended in our bounced reporting. We then went back and forth and he with his provider to see if the problem was on the provider's end. The provider was unable to find anything from Constant Contact.   So, I unsuspended the email and we tried a test email to only Keith. The provider and Keith never saw the email. So, today I called you for help. I was on the phone with the first Rep (Kumar) for about half an hour explaining the issue and the steps I had taken. He then turned me over to a rep who could help. Both interactions were positive and both reps were very cordial and provided excellent customer service. The second Rep solved the problem and took Keith's email out of a back-end database that had Keith's email in it since 2018.   I have had Keith in my contact list since April 2023. None of my emails every reached Keith in the past month and it wasn't Greater Hillsborough Senior Services that caused the initial problem in 2018. I believe it might have been the Constant Contact list for the Greater Hillsborough Chamber of Commerce here in NH as Keith has advertised with the Chamber and also is now advertising with the seniors.   Here are my suggestions for improvements. 1.   When an email is added to a contact list, run the address through the back-end database to be sure it is considered valid by Constant Contact so no customer starts out in a contact list with a suspended address. 2.   Provide an email service where instead of contacting Constant Contact by phone every customer who has gone through specific steps and checks off that they have done this can place an email in a field to have the email run against the database so answers on status is displayed - date suspended etc. and the customer can asked to have the email reinstated. This list can then go to reps trained to remove valid email addresses from the back-end database so they will work once again. The customer can then be notified when the address should be good to go again.   I would hope that one or more of these suggestions would help both Constant Contact and Customers save time on suspended emails. Overall this one email took over 2 hours of my time in back and forth and time waiting for a rep and waiting for the solution. Over an hour could have been saved of my time if you had a field available to input so I didn't end up taking an hour of queue and rep time.   I hope these suggestions are given a thorough review and implemented in some way - maybe a better way. I assume that your programmers have already discussed suspended emails to the breaking point as this is one of most people's sticking points. Hopefully there is a better solution, not necessarily mine.   Sincerely Virginia Leiby ... View more

I will like to receive an email whenever someone replies or click our message. ... View more

Hello, idont like that i cant send for later an email. It has to be other day t send for later. Than you ... View more

We have three MindBody accounts, but it is one business so it would be great if I could connected every studio not just one location. ... View more

  In Contact Details I see the subscriber registerd for the following Lists: are for a clinical or research study on software to measure handwriting sam Visual Feedback, Proprioception, Ling 3. Neurology   My lists have longer names though than ConstantContacts imagined. The lists names are: *10. We need MS Windows software for a clinical or research study on handwriting movement features. *13. We need software to measure handwriting samples on paper. 1. Kinesiology, Psychology, Biomechanics, Motor Learning, Visual Feedback, Proprioception, Linguistics, Speech, Ergonomics, Human-Computer Interaction 3. Neurology   It would help if you would NOT center (which makes no sense whatsoever). Further improvements could be widening the too small window of lists or adding left-to-right scrolling.     ... View more

Currently only "Contact Field Is Not __" is possible for enrollment criteria. I'm surprised there is only one option. I can't use this feature without the other option.   Ideally, "Contact Field Contains __" would be useful in many cases too, but at the bare minimum an exact match shouldn't be hard to add. ... View more

It would be helpful to be able to add clickable links to a registration page. When you have a list of options for people to select from the character spacing is limited. Having the ability to add a clickable link so people can reference more detail on what those offerings are as they are choosing would be helpful. Once they leave the landing page, they lose that ability to see the full offerings for the event.    I mean, there is even the ability to add a clickable link to this suggestion. ... View more

When I download a PDF file of one of our recent newsletters, I see that all the hyperlinks have been stripped out. For example, the North Amherst Library photo should link to the library website. It does on the Constant Contact web page version, but not in the PDF. I would like the option to include hyperlinks in exported PDFs as well. ... View more