Product Ideas

Nouwen_Team · ‎06-27-2023

I know that this borders on a breach of the posting regulations, but it is a genuine suggestion and one that I hope you seriously consider before blocking my post. I think you would be well-served by implementing an additional plan tier for not-for-profit orgs who send out large number of campaigns per month. We send out a free daily meditation email to our 61,000 subscribers and we are drowning in overage charges. I would love to see a 35 emails /contact tier at a reasonable price. Our bill has nearly quadrupled since you set the limit at 24/contact/month . . . I am currently working with the retention department, who have been helpful and kind(Thanks Laura!), so this is not a complaint email, at all. I am genuinely suggesting that a new tier would be a great addition to your current plans and I hope that it will be considered.

AlindaM2 · ‎06-27-2023

I want to provide feedback on a negative experience I had with your sales representative, Jack Blatchford. On our initial sales call, I asked him a series of very specific questions about the capability of Constant Contact's integration with MindBody, and he assured me that everything that we wanted to do would be possible. A couple days later when I had my onboarding call, I learned that nothing he promised was possible. I called and emailed him right away to say we were no longer interested in proceeding with our account and requested a refund since the only reason we signed up was because of the promises he made, which turned out not to be true. He told me he'd process the refund. He called shortly thereafter to say he needed more information from me before he could process the refund. I missed the call and called back. He did not return my call until I followed up with him about a week later. That resulted in a game of phone tag, until finally I asked him what information he needed and asked if I could just provide it via email since we were having a hard time connecting. He said I just need to speak to billing, but he did not provide me with the phone number. So I asked for that number, and he emailed it to me. By the time I called billing, a full month had passed since I had originally put this request into motion, so the billing department told me that they could not guarantee a refund and they would have to submit a special request. What's more, Jack never canceled our account, so we were billed again on June 24. I finally got a hold of a billing representative, and she let me tell my whole story. I forwarded her my email chain with Jack, and she said she'd get the refund taken care of in a couple business days. I understand that he may have originally not fully understood the integration with MindBody, and mistakes happen. That's not what I'm upset about. I'm upset that he did not then cancel our account and did not simply tell me to just call billing to get the refund. It should be the business's responsibility to handle the mistake and not the customer. Thank you for listening.

adatyshua · ‎06-22-2023

In the old toolbar we were able to right click to open the menu item on a different tab. The new toolbar doesn't allow to do that. we'd appreciate that option back. Thank you.

signmuseum · ‎06-22-2023

First thing's first - I have not used or tested the AI SMS message tool, as my organization does not utilize the SMS feature in Constant Contact. That said: The "Write with AI" tool is atrocious. It's really stretching the limit of what we can call AI. You can only plug in one tweet's worth of source information, and the email it spits out is so barebones that I can't imagine anyone making use of it. If I need writing assistance while generating an email, I would rather open Chat GPT on another tab 10/10 times.

ADirectC · ‎06-21-2023

Please fix the pop up window for the "Resend to Non Openers" function. When selecting the day and time to resend the pop up window for selection closes in between not allowing to change both at one time but having to change the day then selecting again to get the pop up again, then selecting the time. Very annoying!! Thanks.

ADirectC · ‎06-21-2023

When adding contacts to a list from 'upload from file" the Name of the list is not shown. Please add the name of the list to the top of the page so that I don't forget what file list I am looking for because yes, I am that forgetful. Thanks!

CharlesF222 · ‎06-20-2023

We have used the automated email function for years and found it very workable and flexible. The new format recently developed is clearly a step back in flexibility and quality. Our automated emails have always run on a scheduled marketing plan for up to 90 days using 25 emails. Today we learned there is a maximum of 15 emails that can be used by counting the emails and the time delays. Somebody failed to provide more in marketing but significantly less. Not a positive development for our organization.

RochelleG22 · ‎06-17-2023

I just signed up for SMS marketing, and created a landing page. I want to add the SMS checkbox to my current newsletter signup pop up form, but I can't figure out how. I've searched high and low but only see the option to copy a link to the landing page. NOT what I'm looking for! I want my pop up form to look like the landing page I created.

EmailR6 · ‎06-16-2023

I don't need an email every day telling me that my campaign was sent. I would like the option to turn it off.

ShariLidji · ‎06-13-2023

Sejuti solved a problem that has been vexing me for a long while. She is incredibly knowledgeable and patient. I'm really grateful for her superb customer service!

AllanM79 · ‎06-13-2023

setting up new users and changing names takes too many steps. why so problematic?

EdR4 · ‎06-12-2023

EllenW37875 · ‎06-07-2023

With the most recent update, the "Send Now" or "Schedule" options are not as clear. It was much nicer when both options were visible at the same time so that making that decision was aligned with other selections during the scheduling process. A check-box or radio button would be much more noticeable and prevent inadvertent premature emailing.

SpringM16 · ‎06-07-2023

is it possible to delete a social post>

ErinW15 · ‎06-06-2023

Hello! I signed up for SMS marketing and I took advantage of the social media post option to generate leads. The problem is that the post on Instagram doesn't have a clickable link, which defeats the purpose. The link is shown but there is no way for customers to click it and on insta, you can't copy paste a link easily. I had collected phone numbers from folks at an in person event who wanted to subscribe to our text list, but I cannot add them. Turns out they need to agree on the landing page, so now none of those contacts can be added. I feel like the SMS marketing via constant contact is not at all user friendly and none of the above information was provided before I chose to sign up. I had to jump through alot of hoops to figure it out. Irritating.

EMP-LBNL · ‎06-01-2023

There used to be a feature where the email fields would auto-populate when you started typing in an email address. Now you have to scroll through the list which is a huge pain when you have a lot of email addresses. Can we get that feature back asap, please??? Thank you.

EmilyB39434 · ‎05-23-2023

EmilyB39434 · ‎05-23-2023

We are using the events feature for an academic program conference and have graduation years as a custom field on registrant form. We really want that to be listed on the visible registrant lists so people can easily see if their classmates are going, ex John Doe '99.

KellyF3836 · ‎05-23-2023

When I have sent a re-subscribe email to someone who accidentally unsubscribed, it would be helpful if I got an email saying they replied. Otherwise, I have no idea if the email reached them and/or if they responded.

VirginiaL08 · ‎05-11-2023

Hello, I don't know your systems well enough to know if the following idea is possible but here goes. I read your documents and listened to the video about suspended emails. I then took one key suspended email (an advertiser with us) and asked him to check with his provider to see the status of a Constant Contact email that was suspended in our bounced reporting. We then went back and forth and he with his provider to see if the problem was on the provider's end. The provider was unable to find anything from Constant Contact. So, I unsuspended the email and we tried a test email to only Keith. The provider and Keith never saw the email. So, today I called you for help. I was on the phone with the first Rep (Kumar) for about half an hour explaining the issue and the steps I had taken. He then turned me over to a rep who could help. Both interactions were positive and both reps were very cordial and provided excellent customer service. The second Rep solved the problem and took Keith's email out of a back-end database that had Keith's email in it since 2018. I have had Keith in my contact list since April 2023. None of my emails every reached Keith in the past month and it wasn't Greater Hillsborough Senior Services that caused the initial problem in 2018. I believe it might have been the Constant Contact list for the Greater Hillsborough Chamber of Commerce here in NH as Keith has advertised with the Chamber and also is now advertising with the seniors. Here are my suggestions for improvements. 1. When an email is added to a contact list, run the address through the back-end database to be sure it is considered valid by Constant Contact so no customer starts out in a contact list with a suspended address. 2. Provide an email service where instead of contacting Constant Contact by phone every customer who has gone through specific steps and checks off that they have done this can place an email in a field to have the email run against the database so answers on status is displayed - date suspended etc. and the customer can asked to have the email reinstated. This list can then go to reps trained to remove valid email addresses from the back-end database so they will work once again. The customer can then be notified when the address should be good to go again. I would hope that one or more of these suggestions would help both Constant Contact and Customers save time on suspended emails. Overall this one email took over 2 hours of my time in back and forth and time waiting for a rep and waiting for the solution. Over an hour could have been saved of my time if you had a field available to input so I didn't end up taking an hour of queue and rep time. I hope these suggestions are given a thorough review and implemented in some way - maybe a better way. I assume that your programmers have already discussed suspended emails to the breaking point as this is one of most people's sticking points. Hopefully there is a better solution, not necessarily mine. Sincerely Virginia Leiby

Product Ideas

New Tier

Sales representative feedback

New top navigation feedback

Feedback for AI Content Generator

Keep Resend to Non-Openers calendar open when selecting day and time

Include contact list name when uploading contact file

Increase step limit for Automated Path Builder

Add SMS checkbox to current newsletter signup pop up form

Customization options for sent campaign confirmation email

Sejuti is fantastic!

managing user names

Show the columns so I can match my data to your format

Schedule or send now options

Delete Social Posts in any status

direct link in instagram social posts

Adding from/reply to email addresses

Ability to customize event tickets

Custom Fields for Visible Registrant lists

Email alert from a re-subscriber

On Suspended Emails

Getting Started with Ideas

What's New?