Another Automation Bug - Edits are not being applied to contacts currently in the automation

[NickS]

This documentation : https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/44328-Editi...

States:

"When you edit an active automation path, your contacts continue to move along the path from the point where you begin to edit it. Contacts are also able to join your path when they trigger it. Once you reactivate your path, your contacts will see the changes going forward, but won't see changes to any steps they've already passed."

However that's not what's currently happening for me - contacts in the automation path are not "seeing the changes going forward".  I flagged this bug to Constant Contact and they said they're aware of it - I find it odd that they wouldn't update the documentation so sharing here.

[William_A]

Hello @NickS ,

If there's been a timeout on the backend (basically a timing threshold in order to preserve server processing), and the change to your automation's step occurred too soon to a particular contact's scheduled step sendout for an affected automation, then they may not see the most recent changes. This only seems to affect some custom paths, therefore the information in the article is still correct as it applies to the majority of custom paths, and is the standard, expected process.

The issue has already been tracked to your account, so if and when there's an update regarding the specific issue with your automation path, they devs will notify you directly. At this time they are still collecting data on the issue.

[Chris-S]

Thanks for flagging this @NickS! We will bring this to the relevant teams to address.