Automated Email Series

[user8739]

Hi, I am having issues getting an automated email series to actually send an email. Is there anyone on the CC support team that can help me with something like this? I tried to message the chat and am not seeing the option to chat with support like normal.

[Caitlin_M]

Hi @user8739. Could you please provide us more information on what is happening when you are trying to send your automated series? I see that there is one series in your account and it's active. There aren't any contacts in the list so it wouldn't be sending any emails. 

[user8739]

Hi Caitlin, so yes, it's the only series that we have active. The issue is that I can't get it to trigger an email. I have looked in all the spam and promotional folders and I have tried a few different email addresses and it's not working. I believe that I have all the triggers and things set up correctly, but I am not sure since it's not working. 

Thanks! 

Sarah 

[Caitlin_M]

Hi @user8739. The series was set to send an email the first time a contact joins the selected list. I looked at the list attached to the series and there aren't any contacts on it so the email wouldn't send. You can add yourself to the list to ensure that it is set up correctly.

[user8739]

I have it set up to trigger based on this sign up form. (see bottom of the page)

https://www.catholicmediaassociation.org/awards

[Caitlin_M]

HI @user8739. The lists attached to the inline form on this page and the one set to the series are different. This is why any signups are not receiving the series.

[user8739]

Thank you! that did it!