Automation step headers missing (see Top Answer)

[BrandonL697]

I created a 14 day drip campaign for our users who signed up for a 14 day trial. 

I can't seem to find how to edit the subject line for each of the emails. The subject lines are all blank.  I know when I create a single email I have a settings section where I can write the subject and he preview text. 

I can't seem to find that option for a sequence of emails. 

[BrandonL697]

Hello,

It appears this is a recent issue discovered when CPE-type emails are built within legacy automation series, rather than copied in. The issue results in the header of the emails being wholly unavailable to view and edit. I've tracked the issue to your case, and submitted it to the engineers for further review. If and when they have an update, they'll notify you directly. At this time, they're still collecting info and troubleshooting, so there's no ETA on a fix at this time. If and when there is one, we'll make sure this thread is updated accordingly.

In the meantime, the best workaround would be to copy an existing email from outside of the series into your series for the steps, as those copied templates do show the headers for viewing and editing.

[Amanda_G]

Hi @BrandonL697 , 

Great question! The subject lines for automation campaigns are edited in a similar fashion to the subject lines in regular campaigns. You need to edit the message settings/header area to be able to customize that for each individual campaign. 

[BrandonL697]

Thank you Amanda. 

I am still struggling with this. I have disabled the campaign but I am still not getting access to the Settings button to make these changes. 

This is what I get. Just a blank screen.  I waited 5 minutes. 

[BrandonL697]

I must be missing something really easy.  

I copied the campaign and have it in draft mode. When I open each email (in draft mode) to edit the email settings, I don't see the option anywhere. 

[William_A]

Hello,

It appears this is a recent issue discovered when CPE-type emails are built within legacy automation series, rather than copied in. The issue results in the header of the emails being wholly unavailable to view and edit. I've tracked the issue to your case, and submitted it to the engineers for further review. If and when they have an update, they'll notify you directly. At this time, they're still collecting info and troubleshooting, so there's no ETA on a fix at this time. If and when there is one, we'll make sure this thread is updated accordingly.

In the meantime, the best workaround would be to copy an existing email from outside of the series into your series for the steps, as those copied templates do show the headers for viewing and editing.

[InspiritusYoga]

I am experiencing this issue, too. It has been four months since this reply. Is there any desire to make subject lines for automated emails functional?

[Zoe_H]

Hello @InspiritusYoga,

 I've tracked the issue to your case, and submitted it to the engineers for further review. If and when they have an update, they'll notify you directly. Due to the recency of the issue, they're still collecting info and troubleshooting, so there's no ETA on a fix at this time.

In the meantime, the only workaround would be to copy an existing email from outside of the series into your series for the steps, as those copied templates do show the headers for viewing and editing.

[AwakenLasVegas]

I'm trying to set up an automatic email sereis for this weekend and this is a deal breaker for me has anyone found a work around to it yet??????

[erics0142]

You ARE kidding, right? 

We can't change the  default settings for these, without copying every email in the series?

HOW is this possible?

[erics0142]

This problem has existed unresolved for a year????

[KaraL87689]

In the Trigger Email I don't see where to edit the subject line for this trigger email.

[William_A]

Hello @KaraL87689 ,

At this time, there is an issue with CPE emails created from within a legacy automation series not having their headers available to edit. The only workaround would be to make the email wholly outside the automation series, or at least just getting it started, and then copying that into the series. You can copy the step from within going forward after that, and it should retain the ability to have its own individually set subject line.

[LynnF4286]

Has there been any progress on fixing this? I now have to completely recreate the email that was in my sequence.

[robertd09]

Still experiencing this 12/16/22. Absurd this hasn't been fixed by now.

[user30716]

How has this not been fixed yet?? Deal breaker for the service. Waste of time

[AshleyF8939]

This is beyond frustrating that this is still an issue in January 2023 and I just upgraded my account to have access to additional features. When do you expect an actual resolution?

[KendallA9]

No solution?  Geez

[DeForestSoaries]

I selected a template to build out an auto responder for when a person joins a mailing list.  I've edited the template nicely but cannot find where or how to edit the headers. 

[William_A]

Hello @DeForestSoaries ,

At this time, there is an issue with CPE emails created from within an automation series not having their headers available to edit. The only workaround would be to make the email wholly outside the automation series, or at least just getting it started, and then copying that into the series. You can copy the step from within going forward after that, and it should retain the ability to have its own individually set subject line.

[user091136]

Hi,

There isn't a way to define email subjects when creating an automated series.

Video here to demonstrate...

https://www.loom.com/share/171b07ee074446de994e3980f0c5a287

[William_A]

Hello @user091136 ,

At this time, there is an issue with CPE emails created from within an automation series not having their headers available to edit. The only workaround would be to make the email wholly outside the automation series, or at least just getting it started, and then copying that into the series. You can copy the step from within going forward after that, and it should retain the ability to have its own individually set subject line.

[AustinL6]

I am also struggling with this issue; if someone could get this resolved ASAP. Thanks.

[KarissaW7]

I'm having the same issue...the header doesn't appear in the automated email builder as it does when I'm building an individual email. so the test is sending with "no subject" and "you don't want to miss this' as the pre-header, which i did not add anywhere.

[KATHLEENH998]

The normal header bar that allows you to set the subject line on the email creation page hasn't been showing up for me for several days. How do I set a subject line? (especially if there's a way to do it without that bar)

[William_A]

Hello @KATHLEENH998 ,

At this time, there is an issue with CPE emails created from within an automation series not having their headers available to edit. The only workaround would be to make the email wholly outside the automation series, or at least just getting it started, and then copying that into the series. You can copy the step from within going forward after that, and it should retain the ability to have its own individually set subject line.