Bounced Spectrum Email Accounts Marked as Other

[ElyriaUMC]

Since the beginning of July, when Spectrum added some security protocols, I have had several roadrunner accounts bounce and deleted (not by us).

Worked with Tier 2 Tech Support. Thought issue was resolved after a lengthy go round about them unsubscribing (when they did not and no notification sent from Constant Contact). The addresses were just deleted and could not be set up by us. Tech Support was able to reactivate the accounts on the back end.

This past weekend, with a new campaign, 3 of the 10 from the previous issue bounced again. The reason given is OTHER. This does not help to trouble shoot the issue. Sent them a test of the email and they received it without an issue.

Is there any way to know what specifically the OTHER message is?

[William_A]

Hello @ElyriaUMC ,

It appears the affected domain of those contacts is a smaller one that may have certain restrictions on what types of emails can be sent to them. My suggestion would be to work with the domain itself to see if you can get your emails marked as safe to be sent. Feel free to refer to this article if you choose to work with them. Otherwise you can also try working with the contacts to see if they'd be able to get you safelisted.

Otherwise, you could call our Deliverability team, to see if they have any additional insight or guidance they'd be able to provide for you regarding those addresses.

[ElyriaUMC]

Thank you, however it does not answer my question. The question is: Is there any way to know what specifically the OTHER message is?

[William_A · Accepted solution]

Hello @ElyriaUMC ,

Unfortunately, no it isn't possible. When an email is sent in general, receiving email clients or ISPs will respond with a code that effectively tells the sending system "this couldn't be delivered because of X." Generally that's a code that's commonly recognized - the email address doesn't exist, the domain doesn't exist, the receiver blocked the email, etc. Other means it was a random code (or no code at all), which the translates into our reporting as simply "other."

[Cathy-DKG]

We are experiencing the same issue with Spectrum email accounts and not sure how to resolve the issue.  I did a Quick Resend just a few minutes ago so I will have to wait to see what happens.  It is getting really annoying that there doesn't seem to be an answer to this problem.

[William_A]

Hello @Cathy-DKG ,

The issue would be something on the receiving end, other just means their domain / ISP bounced it back for a reason we couldn't discern. It may be worth reaching out to whomever the other-bounced contacts' domain is, to see if they can offer any insight or help get you safelisted. You're also welcome to call our Deliverability team to see if they can pull logs or provide any additional insight regarding your other-bounces.