Bulk tag removal

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BrianJ557
Marketing Legend
0 Votes

Is it possible to make bulk changes to remove tags?

We have a process where customers are moved to different segments (tags) based upon tenure or other variables. Means we need to remove multiple tags (don't know how to do) and add tags (easy to do).

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BrianJ557
Marketing Legend
0 Votes

Thinking about this, I suppose I could download the current tags, remove the ones I don't need, delete the current tag from CC, then create a new tag, and upload to the new tag. Although still wonky, it would have been faster than manually deleting 50+ tags.

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William_A
Administrator
0 Votes

Hello @BrianJ557 ,

 

To mass-remove tags from contacts, simply select the contacts (whether that's a select-all by clicking the top-most checkmark box or individually selecting), then go to Actions > Remove tag.

 

You can also utilize segments if you're needing to consider certain criteria (such as engagement, list membership, etc.), then create a list from that segment for easier mass-add/removal of tags for those particular contacts.


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William A
Community & Social Media Support
BrianJ557
Marketing Legend
0 Votes

What we need to do is upload lists, and rather than add tags, we would need to remove tags. That's what I meant by a batch (bulk) tag removal. 

 

Btw, I did a deeper dive into segments, and there are useful filtering capabilities, so I don't have to do it offline, thx. But doesn't help me with batch tagging.

Zoe_H
Employee
0 Votes

Hello @BrianJ557,

 

Removing the tags in bulk would have to happen after the list has already been uploaded. Uploading will always add and update existing contacts, but it won't remove anything that is already there. Please see the steps above on how to remove tags that you don't need anymore in bulk. Thanks! 


Zoe H.
Community & Social Media Support

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BrianJ557
Marketing Legend
0 Votes

Thinking about this, I suppose I could download the current tags, remove the ones I don't need, delete the current tag from CC, then create a new tag, and upload to the new tag. Although still wonky, it would have been faster than manually deleting 50+ tags.

Zoe_H
Employee
0 Votes

Hello @BrianJ557,

 

That is definitely a method you can choose for this! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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