Enter the Share Your Success Sweepstakes 2024 For the Chance to Win Great Prizes!

Bulk tag removal

SOLVED
Go to solution
BrianJ557
Marketing Legend
0 Votes

Is it possible to make bulk changes to remove tags?

We have a process where customers are moved to different segments (tags) based upon tenure or other variables. Means we need to remove multiple tags (don't know how to do) and add tags (easy to do).

1 ACCEPTED SOLUTION
BrianJ557
Marketing Legend
0 Votes

Thinking about this, I suppose I could download the current tags, remove the ones I don't need, delete the current tag from CC, then create a new tag, and upload to the new tag. Although still wonky, it would have been faster than manually deleting 50+ tags.

View solution in original post

5 REPLIES 5
William_A
Administrator
0 Votes

Hello @BrianJ557 ,

 

To mass-remove tags from contacts, simply select the contacts (whether that's a select-all by clicking the top-most checkmark box or individually selecting), then go to Actions > Remove tag.

 

You can also utilize segments if you're needing to consider certain criteria (such as engagement, list membership, etc.), then create a list from that segment for easier mass-add/removal of tags for those particular contacts.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
BrianJ557
Marketing Legend
0 Votes

What we need to do is upload lists, and rather than add tags, we would need to remove tags. That's what I meant by a batch (bulk) tag removal. 

 

Btw, I did a deeper dive into segments, and there are useful filtering capabilities, so I don't have to do it offline, thx. But doesn't help me with batch tagging.

Zoe_H
Employee
0 Votes

Hello @BrianJ557,

 

Removing the tags in bulk would have to happen after the list has already been uploaded. Uploading will always add and update existing contacts, but it won't remove anything that is already there. Please see the steps above on how to remove tags that you don't need anymore in bulk. Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
BrianJ557
Marketing Legend
0 Votes

Thinking about this, I suppose I could download the current tags, remove the ones I don't need, delete the current tag from CC, then create a new tag, and upload to the new tag. Although still wonky, it would have been faster than manually deleting 50+ tags.

Zoe_H
Employee
0 Votes

Hello @BrianJ557,

 

That is definitely a method you can choose for this! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
DEC 12
Ask Us Anything: Your Digital Marketing Questions Answered
2PM - 3PM EST