can't access my account to send emails - Constant Contact Community

gails189 · ‎03-20-2022

i need to send an email out tonight and another tomorrow am. It says you are upgrading phone system. Why can't I send an email? Why no support on hand when you are doing an upgrade?

Zoe_H · ‎03-20-2022

Hello @gails189,

I do apologize that we don't have phone support available at the moment! Your account currently looks available to send. Are you receiving an error message? Thanks!

Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

gails189 · ‎03-20-2022

I still can't send an email.

Zoe_H · ‎03-20-2022

Hello @gails189,

Can you please give us some more information about what is happening when you try to send your email? Thank you.

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

gails189 · ‎03-20-2022

can you please check my account and see if it is a billing issue? I can't log in and send emails.

Thank you

Gail

Zoe_H · ‎03-20-2022

Hello @gails189,

As I mentioned in my email, it does not appear to be a billing issue. Please take a look at our troubleshooting steps here. Thank you!

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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