Connecting to Face Book

[AnnE315]

If I get the Login information for the FB business account, is there a way to link the organization's FB page to Constant Contact Social tab vs having to go through a personal FB account? Thanks. 

[William_A]

Hello @AnnE315 ,

Due to how Facebook's 3rd party API permissions work, a personal account that's an admin for the business page needs to be logged into, to allow a connection to the business page. If you have additional questions on this requirement, we ask that you reach out to Facebook's support.

See also:

Setting up your FB business page

Adding admins to your FB business page

[AnnE315]

Thanks William -- do you know when/how the connection will ultimately link CC with the business FB? 

Once it is established with CC and business FB, does the requirement to go through a personal account to access the business FB go away? Or does that have to happen with each use of social media through CC?

Any visual example or screenshot appreciated too if possible.

Thanks again!

Ann

[William_A · Accepted solution]

When you go to connect the Facebook pages through your CTCT account, you'll be prompted to login to your personal account. Once logged in, any business pages that personal account is an admin of will be available for selection to connect to. Once the connections is established, those pages will be available as options for you to post to. You won't need to login and re-select for each individual posting. If there's ever a disruption to our app's permissions for your Facebook account (such as Facebook's system refreshing API permission requirements), you'd need to disconnect and reconnect all over again.

You can find visuals in the articles linked earlier as far as setting up admin privileges for FB business pages, and visuals for connecting those pages to your Constant Contact account through this article. 

[AnnE315]

Thanks again William for the detailed response. Very helpful and reassuring for a first timer!