Hi!
When I try to update the contact, I get this message "This email address already exists in your account" and the contact will not update to the current email.
Thanks
Martin
Solved! Go to Solution.
Hello @ValeriaC1 ,
There's likely a permissions or compliance-hold on that particular contact. You can do one of the following:
Or, if you're wishing to keep engagement history:
Hello @ValeriaC1 ,
There's likely a permissions or compliance-hold on that particular contact. You can do one of the following:
Or, if you're wishing to keep engagement history:
I did this and it worked, so I'm grateful for the workaround. But I hesitate to give a thumbs up for what is certainly a bug in the Constant Contact system. The fact that you can create a brand-new contact with the email address without any problem of permission or compliance-hold means you SHOULD be able to just update the email address as desired without all these intermediate steps.
Ideally, you need to report this as a bug and get it fixed.
Thanks.
I just followed this and it worked for me. And I'm so glad because I was getting frustrated. But I agree; this is a bug that needs to be fixed.
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