Solved: Contacts - Constant Contact Community

MichelleB38 · ‎08-07-2022

I've deleted about 350 contacts because they are bounces or a few are "unsubscribed." However, my total contacts list (not total subscribed) is still including them. Why? And, how do I fix this, please? Thanks.

Zoe_H · ‎08-07-2022

Hello @MichelleB38,

I took a look at your account and it appears that you have deleted those bounced emails successfully out of your account. The total contacts may be taking a while to update but the total subscribed number is what you are being billed for.

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

Zoe_H · ‎08-07-2022

Hello @MichelleB38,

I took a look at your account and it appears that you have deleted those bounced emails successfully out of your account. The total contacts may be taking a while to update but the total subscribed number is what you are being billed for.

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Contacts

Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

Casual Conversations: What's your go-to playlist?

Ready, Set, Send Challenge Week 4: Multi-channel Campaign Creation

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.