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MichelleB38
Rookie
‎08-07-2022 11:55 AM
‎08-07-2022 11:55 AM

I've deleted about 350 contacts because they are bounces or a few are "unsubscribed." However, my total contacts list (not total subscribed) is still including them. Why? And, how do I fix this, please? Thanks.

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1 ACCEPTED SOLUTION
Zoe_H
Employee
Employee
‎08-07-2022 12:13 PM
‎08-07-2022 12:13 PM

Hello @MichelleB38,

 

I took a look at your account and it appears that you have deleted those bounced emails successfully out of your account. The total contacts may be taking a while to update but the total subscribed number is what you are being billed for. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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1 REPLY 1
Zoe_H
Employee
Employee
‎08-07-2022 12:13 PM
‎08-07-2022 12:13 PM

Hello @MichelleB38,

 

I took a look at your account and it appears that you have deleted those bounced emails successfully out of your account. The total contacts may be taking a while to update but the total subscribed number is what you are being billed for. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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