Solved: Email Tracking - - Constant Contact Community

ptatum · ‎03-05-2022

I copy myself on emails with three different email addresses to make sure my campaigns are being sent. The campaign details show that I opened my personal email on another device when I have neither opened it, forwarded or have other devices outside of my cell phone that I use. The report also shows emails from certain addresses that are opened immediately with all the links clicked which I know that is impossible for all of the links to be clicked at the same precise time. This makes me question the validity of the reports.

Zoe_H · ‎03-06-2022

Hello @ptatum,

Apple Mail Privacy Protection is a new feature that released to iOS 15, iPad OS 15, MacOS Monterey and watchOS8 on September 20, 2021. In the Apple Mail App, Mail Privacy Protection will proxy the downloading of the invisible pixel embedded into the message by our servers to record open data. When this feature is on, Apple Mail will automatically trigger the Open tracking pixel, even if the contact didn't actually open the email.

Constant Contact's technical team is analyzing our current capabilities, and we are committed to providing reports that are accurate and timely, without compromising user security and privacy. In the meantime, we recommend including clickable links and a call-to-action in your emails. Read More links can be especially valuable to drive traffic and boost engagement.

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

Zoe_H · ‎03-06-2022

Hello @ptatum,

Apple Mail Privacy Protection is a new feature that released to iOS 15, iPad OS 15, MacOS Monterey and watchOS8 on September 20, 2021. In the Apple Mail App, Mail Privacy Protection will proxy the downloading of the invisible pixel embedded into the message by our servers to record open data. When this feature is on, Apple Mail will automatically trigger the Open tracking pixel, even if the contact didn't actually open the email.

Constant Contact's technical team is analyzing our current capabilities, and we are committed to providing reports that are accurate and timely, without compromising user security and privacy. In the meantime, we recommend including clickable links and a call-to-action in your emails. Read More links can be especially valuable to drive traffic and boost engagement.

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Email Tracking -

Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

Casual Conversations: What's your go-to playlist?

Share Your Success Sweepstakes

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.