Solved: Re: Emails are suspended when they should not be - Constant Contact Community

JaneB1219 · ‎11-17-2022

I recently uploaded a file with emails that were to be used for an event (not a standard email campaign). Several were subscribed as "event." They were bounced when sent - as suspended. When I uploaded them as individual names (an individual distribution list for each - very time consuming), the invitation was received. What is the fix for this? This should not happen. If a valid email address is uploaded, then it should work for an event AND for emails. Please advise.

William_A · ‎11-17-2022

Hello @JaneB1219 ,

A contact becomes suspended in our system when you or other customers of ours have tried to send to them in the past, and they've bounced back from the domain / IP as non-existent. Make sure to check out our main article on suspended bounces for additional insight. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll be put back into suspension.

If the non-existent / suspended bounce occurs again for the viable contact, then it may be worth reaching out to our Delivery team to see if they have any additional insight regarding that domain / ISP. Otherwise, there's not much else that can be done in this regard, if their ISP either doesn't recognize their address or refuses to deliver the email.

See also:

Suspended Contacts FAQ

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William A
Community & Social Media Support

View solution in original post

William_A · ‎11-17-2022

Hello @JaneB1219 ,

A contact becomes suspended in our system when you or other customers of ours have tried to send to them in the past, and they've bounced back from the domain / IP as non-existent. Make sure to check out our main article on suspended bounces for additional insight. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll be put back into suspension.

If the non-existent / suspended bounce occurs again for the viable contact, then it may be worth reaching out to our Delivery team to see if they have any additional insight regarding that domain / ISP. Otherwise, there's not much else that can be done in this regard, if their ISP either doesn't recognize their address or refuses to deliver the email.

Emails are suspended when they should not be

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