Event Editor Changes Not Saving Properly

[PamelaR88]

When editing the event landing page, including updating the font and line spacing, after saving and previewing, it looks fine, but when I open the official Landing Page URL the changes are not saved or reflected properly which greatly impacts the branding of our event and organization.

[William_A]

Hello @PamelaR88 ,

This sounds like a glitch we've seen occur sporadically before with some customers' event landing pages. Please reply directly to the @ mention email you receive from my response, or call our general support to provide the following troubleshooting info:

• The landing page's URL and/or the event's name
• What edits were made that did not appear in the live version?
• Was the event copied from another, or was it made from scratch?
• How were the landing page's edits made? 
• Did your internet connection noticeably drop or get interrupted at any point during the editing process?
• Does the issue with not being able to save also occur in other browsers or in incognito/private mode?