Event Editor Changes Not Saving Properly

PamelaR88
Rookie
0 Votes

When editing the event landing page, including updating the font and line spacing, after saving and previewing, it looks fine, but when I open the official Landing Page URL the changes are not saved or reflected properly which greatly impacts the branding of our event and organization.

1 REPLY 1
William_A
Administrator
0 Votes

Hello @PamelaR88 ,

 

This sounds like a glitch we've seen occur sporadically before with some customers' event landing pages. Please reply directly to the @ mention email you receive from my response, or call our general support to provide the following troubleshooting info:

  • The landing page's URL and/or the event's name
  • What edits were made that did not appear in the live version?
  • Was the event copied from another, or was it made from scratch?
  • How were the landing page's edits made? 
  • Did your internet connection noticeably drop or get interrupted at any point during the editing process?
  • Does the issue with not being able to save also occur in other browsers or in incognito/private mode?

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William A
Community & Social Media Support
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